Forwarded to devs Email adress set for UNLIMITED emails, yet is blocked from sending

[tkalfaoglu]

TITLE:

Email adress set for UNLIMITED emails, yet is blocked from sending​

PRODUCT, VERSION, OPERATING SYSTEM, ARCHITECTURE:

Plesk Onyx, Centos 7​

PROBLEM DESCRIPTION:

I got an email from PLESK saying that:

Please be informed,
following customers' domains, mailboxes and subscriptions are reached their limits for outgoing emails for the period:
>From Oct/18/2018 10:37
To Oct/18/2018 11:37

E-posta Adresleri
xyz@domain1.com, sınır Sınırsız
Oct/18/2018 09:20 ile Oct/18/2018 10:37 arasında sınırları aşmak için 11 deneme

However, both domain1.com, and xyz@domain1.com are set to UNLIMITED outgoing emails.​

STEPS TO REPRODUCE:

1. Set a domain to send unlimited emails,
2. Set a user in that domain to send unlimited emails,
3. Set the subscription of that domain to unlimited emails,
4. Try to send lots of emails, try thousand+
5. Stops around 1000.
6. The above email is generated stating that the limit is exceeded,
the email states that the limit was exceeded, although it says "Sınırsız" -- means "Unlimited"​

ACTUAL RESULT:

Plesk blocks emails sent from that user for that hour.​

EXPECTED RESULT:

Plesk should not prevent email delivery from that user.​

ANY ADDITIONAL INFORMATION:

​

YOUR EXPECTATIONS FROM PLESK SERVICE TEAM:

Help with sorting out​

 

[IgorG]

Could you run the following command and show the results:

sqlite3 /var/lib/plesk/mail/outgoing/data.db "select s.out_limit, d.out_limit, m.out_limit from subscriptions s left join domains d on s.main_domain_id = d.id join mails m on m.domain_id = d.id where d.name = 'example.org' and m.name='username'"

(Replace "example.org" and "username" with corresponding domain name and user name of problematic mailbox.)
Expected output is:

-1|-1|-1

which means all three outgoing limits (subscription, domain and mailbox) are unlimited.
If some value is positive, then this limit will take an effect.

 

[tkalfaoglu]

I haven't had the issue repeat after I went and re-did all of their limits. Running the command now, I see -1 | -1 | -1 as output.
I will let you know if it happens again. Many thanks!