Email client problem in odin plesk web admin 12

[dxflw]

I try to config windows live mail client.

All the settings is copied from here: http://bit.ly/1Rwl4FR

if i send a email from me to me for test i send and i receive normal.

in example from me@mydomain.com to me@mydomain.com is working.

but if i send to external email addresses i get message undelivered mail.

with this message:

<********@gmail.com>: host gmail-smtp-in.l.google.com[2a00:1450:400c:c06::1a]
said: 550-5.7.1 [2a01:4f8:c17:14e8::2] Our system has detected that this
message does 550-5.7.1 not meet IPv6 sending guidelines regarding PTR
records and 550-5.7.1 authentication. Please review 550-5.7.1
https://support.google.com/mail/?p=ipv6_authentication_error for more 550
5.7.1 information. gd1si18653178wjb.154 - gsmtp (in reply to end of DATA
command)

What should i do to fix it?

thanks you

 

[IgorG]

Check this KB article - https://kb.plesk.com/en/127946

 

[dxflw]

hello, and thanks.

Where do i add this commands?

 

[IgorG]

Where do i add this commands?

In command line interface.

 

[dxflw]

in my pc or plesk? if plesk where is it?

 

[dxflw]

please sir is an emegerncy

 

[Lloyd_mcse]

Hi [URL='https://talk.plesk.com/members/dxflw.175682/']dxflw,
you need to run the commands in the CLI, for instance if you are on a Windows desktop, you'll need to download PuTTY and login to your server with[/URL]

User: root
Password: Your Plesk Password

You may need to contact your VPS provider and ask them to set the PTR for your IPv6 address to match your server/mail server name. Some providers have user access to the PTR (or rDNS) but most don't.
I hope that helps
Regards

Lloyd

 

[dxflw]

Hi dxflw,
you need to run the commands in the CLI, for instance if you are on a Windows desktop, you'll need to download PuTTY and login to your server with

User: root
Password: Your Plesk Password

You may need to contact your VPS provider and ask them to set the PTR for your IPv6 address to match your server/mail server name. Some providers have user access to the PTR (or rDNS) but most don't.
I hope that helps
Regards

Lloyd

Hello and thanks.

I add first this command


dig -x 2a00:14e8:211:2123::2 |grep PTR
2.0.0.0.0.0.0.0.0.0.0.0.0.0.0.0.3.2.1.2.1.1.2.0.8.e.4.1.0.0.a.2.ip6.arpa 3382 IN PTR pleskserver.tld

without "#" and changed the 2a00:14e8:211:2123::2 with my 2a00:1450:400c:c06::1a and i get command not found.

What is wrong?

 

[Lloyd_mcse]

Hi dxflw,
what OS are you using?
For Ubuntu make sure you have dnsutils installed with the following command...

apt-get install dnsutils

I just ran dig on your IPv6 it comes back as...

# dig -x 2a00:1450:400c:c06::1a | grep PTR
;a.1.0.0.0.0.0.0.0.0.0.0.0.0.0.0.6.0.c.0.c.0.0.4.0.5.4.1.0.0.a.2.ip6.arpa. IN PTR
a.1.0.0.0.0.0.0.0.0.0.0.0.0.0.0.6.0.c.0.c.0.0.4.0.5.4.1.0.0.a.2.ip6.arpa. 86400 IN PTR wb-in-x1a.1e100.net.

So you need to get the PTR set by your VPS Provider to match your mail server name for this IPv6 address. eg: mail.domain.tld

I hope that helps
Regadrs

Lloyd

 

[dxflw]

Hi dxflw,
what OS are you using?
For Ubuntu make sure you have dnsutils installed with the following command...

apt-get install dnsutils

I just ran dig on your IPv6 it comes back as...



So you need to get the PTR set by your VPS Provider to match your mail server name for this IPv6 address. eg: mail.domain.tld

I hope that helps
Regadrs

Lloyd

Hi Lloyd.

In my Desktop i use windows 7 the server is centos. I dont understand what is mean the return of your dig you make. I m not so good in vds. I should contact the hetzner and say what..?

 

[Lloyd_mcse]

Hi dxflw,
the dig shows your current PTR record for the IP address is wb-in-x1a.1e100.net rather than a real hostname like mail.yourdomain.tld.

So you need to ask Hetzer to update your PTR (or rDNS) for both your IPv4 and IPv6 to mail.yourdomain.tld where that is the name of your server and domain.

Have a read of their docs on the subject here...

http://wiki.hetzner.de/index.php/DNS-Reverse-DNS/en

Hope that helps
Regards

Lloyd

 

[dxflw]

Hi dxflw,
the dig shows your current PTR record for the IP address is wb-in-x1a.1e100.net rather than a real hostname like mail.yourdomain.tld.

So you need to ask Hetzer to update your PTR (or rDNS) for both your IPv4 and IPv6 to mail.yourdomain.tld where that is the name of your server and domain.

Have a read of their docs on the subject here...

http://wiki.hetzner.de/index.php/DNS-Reverse-DNS/en

Hope that helps
Regards

Lloyd

Hi Lloyd. I asked hetzner about and they told me that not suppport me.

Here are my records.

http://oi66.tinypic.com/2e6et8p.jpg

The ip you will see 172.31.1.100 is different from my server ip. I dont know how is added but is added automatic on creating the domain account by plesk.

What should i change to work?

Thank you

 

[Lloyd_mcse]

Hi,
according to the above docs you should have a Hetzner control panel to set the PTR...

The owner of the IP address block, ie. Hetzer, operates the authoritative name servers for Reverse Entries.

Reverse DNS Entries can only be created via the corresponding Robot function (menu item "Server" -> click on the server -> "IPs" -> click on the text field at right next to the desired IP address).

I hope that helps
Regards

 

[dxflw]

Hi,
according to the above docs you should have a Hetzner control panel to set the PTR...


I hope that helps
Regards

Like this?

I made it right?

http://oi68.tinypic.com/w7bknr.jpg

 

[Lloyd_mcse]

That's it
I'd do the same with your IPv6 address too while you are there.
Regards

Lloyd

 

[Lloyd_mcse]

By the way, have a look at mxtoolbox.com they have a smtp test there that will show any issues.

 

[dxflw]

By the way, have a look at mxtoolbox.com they have a smtp test there that will show any issues.

OK thank you !! i tested sendind out email and its sended.

One question more. if create for others domains email account what should i use for pop3 and smtp? this dns reserve?

 

[Lloyd_mcse]

Yeah, you can tell customers to use mail.yourdomain.tld to connect to pop and smtp, especially if you have a vaild SSL for your mail server.

 

[dxflw]

Yeah, you can tell customers to use mail.yourdomain.tld to connect to pop and smtp, especially if you have a vaild SSL for your mail server.

thank you sir for your help.