Issue Email dont'works - Webmail error

[feliceguerriero]

After creating an email address

I open the webmail and try to send a test email
this error appears to me

SMTP Error (535): Authentication failed

Regards
Felice

 

[feliceguerriero]

Apr 13 15:31:12 plsk-ubun-hst-gcp-m-1-vm courier-imapd: Connection, ip=[::ffff:127.0.0.1]
Apr 13 15:31:12 plsk-ubun-hst-gcp-m-1-vm courier-imapd: LOGIN, user=ebay@megasalus.com, ip=[::ffff:127.0.0.1], port=[45002], protocol=IMAP
Apr 13 15:31:12 plsk-ubun-hst-gcp-m-1-vm courier-imapd: LOGOUT, user=ebay@megasalus.com, ip=[::ffff:127.0.0.1], headers=0, body=0, rcvd=77, sent=628, time=0
Apr 13 15:31:13 plsk-ubun-hst-gcp-m-1-vm courier-imapd: Connection, ip=[::ffff:127.0.0.1]
Apr 13 15:31:13 plsk-ubun-hst-gcp-m-1-vm courier-imapd: LOGIN, user=ebay@megasalus.com, ip=[::ffff:127.0.0.1], port=[45060], protocol=IMAP
Apr 13 15:31:13 plsk-ubun-hst-gcp-m-1-vm courier-imapd: LOGOUT, user=ebay@megasalus.com, ip=[::ffff:127.0.0.1], headers=108, body=0, rcvd=333, sent=959, time=0
Apr 13 15:31:14 plsk-ubun-hst-gcp-m-1-vm courier-imapd: Connection, ip=[::ffff:127.0.0.1]
Apr 13 15:31:14 plsk-ubun-hst-gcp-m-1-vm courier-imapd: LOGIN, user=ebay@megasalus.com, ip=[::ffff:127.0.0.1], port=[45064], protocol=IMAP
Apr 13 15:31:14 plsk-ubun-hst-gcp-m-1-vm courier-imapd: LOGOUT, user=ebay@megasalus.com, ip=[::ffff:127.0.0.1], headers=0, body=0, rcvd=138, sent=686, time=0
Apr 13 15:31:15 plsk-ubun-hst-gcp-m-1-vm courier-imapd: Connection, ip=[::ffff:127.0.0.1]
Apr 13 15:31:15 plsk-ubun-hst-gcp-m-1-vm courier-imapd: LOGIN, user=ebay@megasalus.com, ip=[::ffff:127.0.0.1], port=[45068], protocol=IMAP
Apr 13 15:31:15 plsk-ubun-hst-gcp-m-1-vm courier-imapd: LOGOUT, user=ebay@megasalus.com, ip=[::ffff:127.0.0.1], headers=0, body=0, rcvd=40, sent=155, time=0
Apr 13 15:31:15 plsk-ubun-hst-gcp-m-1-vm courier-imapd: Connection, ip=[::ffff:127.0.0.1]
Apr 13 15:31:15 plsk-ubun-hst-gcp-m-1-vm courier-imapd: LOGIN, user=ebay@megasalus.com, ip=[::ffff:127.0.0.1], port=[45072], protocol=IMAP
Apr 13 15:31:15 plsk-ubun-hst-gcp-m-1-vm courier-imapd: LOGOUT, user=ebay@megasalus.com, ip=[::ffff:127.0.0.1], headers=0, body=0, rcvd=51, sent=539, time=0
Apr 13 15:31:27 plsk-ubun-hst-gcp-m-1-vm postfix/qmgr[2438]: 6EC2710E3: from=<ebay@megasalus.com>, size=541, nrcpt=1 (queue active)
Apr 13 15:31:27 plsk-ubun-hst-gcp-m-1-vm postfix/smtp[3268]: connect to gmail-smtp-in.l.google.com[2a00:1450:400c:c06::1b]:25: Network is unreachable
Apr 13 15:31:28 plsk-ubun-hst-gcp-m-1-vm postfix/smtpd[3269]: connect from localhost.localdomain[127.0.0.1]
Apr 13 15:31:28 plsk-ubun-hst-gcp-m-1-vm postfix/smtpd[3269]: 8562F11BF: client=localhost.localdomain[127.0.0.1], sasl_method=DIGEST-MD5, sasl_username=ebay@megasalus.com
Apr 13 15:31:28 plsk-ubun-hst-gcp-m-1-vm postfix/cleanup[3272]: 8562F11BF: message-id=<78fadefc7c8604c7ed8f403fe7249e01@megasalus.com>
Apr 13 15:31:28 plsk-ubun-hst-gcp-m-1-vm check-quota[3273]: Starting the check-quota filter...
Apr 13 15:31:28 plsk-ubun-hst-gcp-m-1-vm /usr/lib/plesk-9.0/psa-pc-remote[1741]: handlers_stderr: SKIP
Apr 13 15:31:28 plsk-ubun-hst-gcp-m-1-vm /usr/lib/plesk-9.0/psa-pc-remote[1741]: SKIP during call 'check-quota' handler
Apr 13 15:31:28 plsk-ubun-hst-gcp-m-1-vm postfix/qmgr[2438]: 8562F11BF: from=<ebay@megasalus.com>, size=546, nrcpt=1 (queue active)
Apr 13 15:31:28 plsk-ubun-hst-gcp-m-1-vm courier-imapd: Connection, ip=[::ffff:127.0.0.1]
Apr 13 15:31:28 plsk-ubun-hst-gcp-m-1-vm courier-imapd: LOGIN, user=ebay@megasalus.com, ip=[::ffff:127.0.0.1], port=[45116], protocol=IMAP
Apr 13 15:31:28 plsk-ubun-hst-gcp-m-1-vm postfix/smtpd[3269]: disconnect from localhost.localdomain[127.0.0.1] ehlo=1 auth=1 mail=1 rcpt=1 data=1 quit=1 commands=6
Apr 13 15:31:28 plsk-ubun-hst-gcp-m-1-vm courier-imapd: LOGOUT, user=ebay@megasalus.com, ip=[::ffff:127.0.0.1], headers=0, body=0, rcvd=378, sent=274, time=0
Apr 13 15:31:29 plsk-ubun-hst-gcp-m-1-vm courier-imapd: Connection, ip=[::ffff:127.0.0.1]
Apr 13 15:31:29 plsk-ubun-hst-gcp-m-1-vm courier-imapd: LOGIN, user=ebay@megasalus.com, ip=[::ffff:127.0.0.1], port=[45124], protocol=IMAP
Apr 13 15:31:29 plsk-ubun-hst-gcp-m-1-vm courier-imapd: LOGOUT, user=ebay@megasalus.com, ip=[::ffff:127.0.0.1], headers=0, body=0, rcvd=77, sent=628, time=0
Apr 13 15:31:29 plsk-ubun-hst-gcp-m-1-vm courier-imapd: Connection, ip=[::ffff:127.0.0.1]
Apr 13 15:31:29 plsk-ubun-hst-gcp-m-1-vm courier-imapd: LOGIN, user=ebay@megasalus.com, ip=[::ffff:127.0.0.1], port=[45152], protocol=IMAP
Apr 13 15:31:29 plsk-ubun-hst-gcp-m-1-vm courier-imapd: LOGOUT, user=ebay@megasalus.com, ip=[::ffff:127.0.0.1], headers=221, body=0, rcvd=335, sent=1320, time=0
Apr 13 15:31:30 plsk-ubun-hst-gcp-m-1-vm courier-imapd: Connection, ip=[::ffff:127.0.0.1]
Apr 13 15:31:30 plsk-ubun-hst-gcp-m-1-vm courier-imapd: LOGIN, user=ebay@megasalus.com, ip=[::ffff:127.0.0.1], port=[45158], protocol=IMAP
Apr 13 15:31:30 plsk-ubun-hst-gcp-m-1-vm courier-imapd: LOGOUT, user=ebay@megasalus.com, ip=[::ffff:127.0.0.1], headers=0, body=0, rcvd=138, sent=686, time=0

 

[Brujo]

take into consider to tell the comunity about OS, Plesk Version and which webmailer.

connect to gmail-smtp-in.l.google.com[2a00:1450:400c:c06::1b]:25: Network is unreachable

See Cannot establish incoming and outgoing IPv6 connections: Address unreachable, No route to host

 

[MarkM]

What about in a mail client such as Outlook?

 

[feliceguerriero]

CPU Intel(R) Xeon(R) CPU @ 2.60GHz (1 core(s))
Versione Plesk Onyx v17.5.3_build1705170317.16 os_Ubuntu 16.04
OS Ubuntu 16.04.4 LTS