Email piping Plesk 11

[ElinusL]

I have Plesk 11.x for Linux.
We are trying to get email piping to work with Kayako Resolve 4.58.

Here is our setup:
Plesk 11, run PHP as FastCgi, MTA Postfix

main domain : ems-solutions.com.sg
sub-domain: support.ems-solutions.com.sg

I have chmod 755 from main folder all the way to the php script located at /var/www/vhosts/ems-solutions.com.sg/httpdocs/support/console/index.php
Followed every steps in Kayako Resolve, however the piping still not working.
Email does not get delivered or picked up by Kayako email parser script.
However, if I run the command as root, the email parser works fine.
postcat -q A5F751C15B0 | /var/www/vhosts/ems-solutions.com.sg/httpdocs/support/console/index.php

Please help, is there anything that we miss or not configured properly?

Here is the .qmail
cat /var/qmail/mailnames/ems-solutions.com.sg/billing/.qmail
|/usr/bin/php-cgi /var/www/vhosts/ems-solutions.com.sg/httpdocs/support/console/index.php

Log from /usr/local/psa/var/log/maillog

Feb 10 17:44:32 v11 postfix/pipe[29490]: A5F751C15B0: to=<billing@ems-solutions.com.sg>, relay=plesk_virtual, delay=0.38, delays=0.27/0/0/0.11, dsn=4.2.1, status=deferred (Message can not be delivered at this time )

Showing postfix queue as follows:
postqueue -p
-Queue ID- --Size-- ----Arrival Time---- -Sender/Recipient-------
A5F751C15B0 4492 Mon Feb 10 17:44:31 elinus@ems-solutions.com.sg
(Message can not be delivered at this time)
billing@ems-solutions.com.sg

-- 5 Kbytes in 1 Request.

 

[Nikolay.]

1) You're trying to get it working with php-cgi, yet test manually by just executing a .php script. These may be different. Don't you need just php instead?
2) Make sure everything that you need to execute is accessible and executable by popuser.
3) Check that the .php script returns proper error codes. Deferral may mean that it does not.

 

[ElinusL]

1) when script changed from php-cgi to php, it shows different error.
Btw, under Hosting Settings, the PHP is set to run as FastCGI in Plesk account.

cat /var/qmail/mailnames/ems-solutions.com.sg/billing/.qmail
|/usr/bin/php /var/www/vhosts/ems-solutions.com.sg/httpdocs/support/console/index.php

The error now is:
-Queue ID- --Size-- ----Arrival Time---- -Sender/Recipient-------
A5F751C15B0 4492 Mon Feb 10 17:44:31 elinus@ems-solutions.com.sg
(temporary failure. Command output: Could not open input file: /var/www/vhosts/ems-solutions.com.sg/httpdocs/support/console/index.php 4.2.1 Message can not be delivered at this time)
billing@ems-solutions.com.sg


2) Yes, I have set the file to be executable by popuser
-rwxr-xr-x. 1 popuser popuser 953 Feb 10 22:19 /var/www/vhosts/ems-solutions.com.sg/httpdocs/support/console/index.php