• Our team is looking to connect with folks who use email services provided by Plesk, or a premium service. If you'd like to be part of the discovery process and share your experiences, we invite you to complete this short screening survey. If your responses match the persona we are looking for, you'll receive a link to schedule a call at your convenience. We look forward to hearing from you!
  • The BIND DNS server has already been deprecated and removed from Plesk for Windows.
    If a Plesk for Windows server is still using BIND, the upgrade to Plesk Obsidian 18.0.70 will be unavailable until the administrator switches the DNS server to Microsoft DNS. We strongly recommend transitioning to Microsoft DNS within the next 6 weeks, before the Plesk 18.0.70 release.
  • The Horde component is removed from Plesk Installer. We recommend switching to another webmail software supported in Plesk.

Email Problem

J

jiarong

Guest
Hi,

I'm running on a PLESK 9.2, and Mailenable Enterprise and I'm encountering this issue:

I have a domain abc.com that is pointed to Web Host A. All emails and website are hosted with Web Host A, and the DNS is pointed to Web Host A IP Address as well.

I've created an account for abc.com on my server (i.e. Plesk 9.2, Mailenable Enterprise).

*note DNS of abc.com is still pointed to Web Host A*

If I use an email on the same server, (jiarong@xyz.com) to send an email to abc.com, it doesn't get directed to Web Host A. Instead, Plesk / Mailenable will send the email to the abc.com located on the same server.

How can I overwrite this rule?

Thanks
 
You need to disable Mail service for that particular domain (Plesk CP > Domains > domain.com > Mail settings > Disable)
so Plesk mail server does not attempt to send emails locally and send as to external domain (to MX record).
 
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