Forwarded to devs Error 500 when opening "Let's Encrypt" Icon after fresh install

[Bitpalast]

TITLE:

Error 500 when opening "Let's Encrypt" Icon after fresh install​

PRODUCT, VERSION, OPERATING SYSTEM, ARCHITECTURE:

Plesk 17.8
CentOS 7.6
Latest patches​

PROBLEM DESCRIPTION:

After a Plesk fresh installation, when clicking on the "Let's Encrypt" icon of a new subscription, the panel shows an error 500.

When going through the "Extensions" page and opening Let's Encrypt overview there, clicking on the same domain, the certificate intallation dialog shows up. But not when opened from the subscription page.

Error is: "Call to a member function getMessage() on null" (see screenshot)​

STEPS TO REPRODUCE:

Create a standard installation of Plesk 17.8 with Let's Encrypt extension. Create a subscription, wait until web server has restarted so that the subscription domain is accessible. Then click the "Let's Encrypt" icon on "websites and domains" tab of the subscription.​

ACTUAL RESULT:

See screenshot​

EXPECTED RESULT:

Certificate installation dialogue.​

ANY ADDITIONAL INFORMATION:

After running "plesk repair installation" on the console, the error is solved, however no errors were indicated during repair.​

YOUR EXPECTATIONS FROM PLESK SERVICE TEAM:

Confirm bug​

 

[IgorG]

From developers:

It looks like an inconsistency on the customer's server. Could you please provide access to the server? Also, an error message in panel.log (actually, exception stacktrace) would be useful to find the root cause.

 

[Bitpalast]

The only entries regarding this error in panel.log (several attempts to open the page):

[2019-01-26 19:30:59.857] ERR [1] DB query failed:
[2019-01-26 19:31:00.287] ERR [panel] Call to a member function getMessage() on null:
[2019-01-26 19:31:00.290] ERR [1] Call to a member function getMessage() on null
[2019-01-26 19:31:12.410] ERR [1] DB query failed:
[2019-01-26 19:31:12.897] ERR [panel] Call to a member function getMessage() on null:
[2019-01-26 19:31:12.899] ERR [1] Call to a member function getMessage() on null
[2019-01-26 19:31:19.230] ERR [1] DB query failed:
[2019-01-26 19:31:19.685] ERR [panel] Call to a member function getMessage() on null:
[2019-01-26 19:31:19.687] ERR [1] Call to a member function getMessage() on null
[2019-01-26 19:31:30.433] ERR [1] DB query failed:
[2019-01-26 19:31:30.906] ERR [panel] Call to a member function getMessage() on null:
[2019-01-26 19:31:30.907] ERR [1] Call to a member function getMessage() on null
[2019-01-26 19:32:05.126] ERR [1] DB query failed:
[2019-01-26 19:32:05.574] ERR [panel] Call to a member function getMessage() on null:
[2019-01-26 19:32:05.576] ERR [1] Call to a member function getMessage() on null

No more data available.

 

[IgorG]

Peter, according to developers this info is not enough to understand the reason.
Do you have any additional details?

 

[Bitpalast]

I do not have any additional information, and on the latest new machine that I installed a few days ago, this issue did not show up. I think it could be due to the ECDSA certificate type, because last time on the installation of a test server where this happened, I had previously set that change in the panel.ini file before attempting to create the certificate. As this does not work for mail server protection I waived the procedure for other systems, so that could be a reason why it did not occur again.