Error in modules management section at Plesk 10.3.1.

[Smartnet]

Hi , when we get into the modules management section of our Plesk Panel (Version10.3.1.) we notice the following error on top: "Error retrieving version from Plesk API: Error communicating with Plesk API: are the packages psa-api and psa-api-rpc installed? " . None of us have updated or removed any packages in our Panel. So what might have caused this issue and what is more important for us....how can we solve it without loosing or messing up our configuration or data?

 

[Smartnet]

Igor...do you have any solution on this? Thanks.

 

[IgorG]

What sort of output commands:

# rpm -q psa-api
# rpm -q psa-api-rpc

?

 

[Smartnet]

Hi Igor, thanks for response.
Both commands return output that "package is not installed".
I have no idea what might be happening. Any idea?

 

[IgorG]

Try to install psa-api-rpc package for your OS from http://64.131.90.31/PSA_10.3.1

 

[Smartnet]

Will this infect my system's configuration , hosting account, website data , e.t.c?

 

[IgorG]

No, this package is for API-RPC calls only.

 

[Smartnet]

Thank you very much. Hope i can deal with installation commands because it's the first time i'll do something like this.

 

[Smartnet]

Oh....i'm stupid. I can't find the specific package at the link you gave me. I'm searching at all these folders but....i can't find it.

 

[IgorG]

What is your OS and is it 32 or 64 bit version?

 

[Smartnet]

It's a 64 bit version. I found this "http://64.131.90.31/PSA_10.3.1/dist-rpm-CentOS-5-x86_64/contrib/psa-api-rpc-10.0.0-1.noarch.rpm" i supose that's it. But when i type the "yum" command , i get a message "nothing to do". I believe that i use wrong syntax. Could you please provide me the correct syntax? Thanks.

 

[IgorG]

Why yum? Use rpm package system utility:

# rpm -ivh http://64.131.90.31/PSA_10.3.1/dist-rpm-CentOS-5-x86_64/contrib/psa-api-rpc-10.0.0-1.noarch.rpm

 

[Smartnet]

Thanks. I've executed the command and seems that the "rpm -q psa-api-rpc" command responds as it should. Bus we have 2 problems. 1st ) the "rpm -q psa-api" command responds that the package is not installed. Also , when i've checked the modules section at Plesk's GUI , the message "Error retrieving version from Plesk API: Error communicating with Plesk API: are the packages psa-api and psa-api-rpc installed? " is still there. Is it possible that i have to execute a separate command for the other package?

 

[Smartnet]

Still searching and "googling" around to find the psa-api package. The psa-api-rpc seems to be installed , but i can't find anywhere the psa-api package. Is the re any link that i can use?

 

[IgorG]

Check that Plesk API works on 8443 port: for example:

# /usr/bin/curl -vvv -k -X POST -H "Content-type: text/xml" -H "HTTP_AUTH_LOGIN: admin" -H "HTTP_AUTH_PASSWD: ADMIN_PASSWORD_HERE" -d "<?xml version=\"1.0\" encoding=\"UTF-8\"?><packet version=\"1.5.0.0\"><server><get><stat /></get></server></packet>" https://127.0.0.1:8443/enterprise/control/agent.php

 

[Smartnet]

Yes it seems it works as it should.

 

[Smartnet]

Check that Plesk API works on 8443 port: for example:

# /usr/bin/curl -vvv -k -X POST -H "Content-type: text/xml" -H "HTTP_AUTH_LOGIN: admin" -H "HTTP_AUTH_PASSWD: ADMIN_PASSWORD_HERE" -d "<?xml version=\"1.0\" encoding=\"UTF-8\"?><packet version=\"1.5.0.0\"><server><get><stat /></get></server></packet>" https://127.0.0.1:8443/enterprise/control/agent.php

Possibly i made you understand that the issue was fixed. I meaned that the above command , posts that Plesk responds on 8443 port. The problem with plesk modules in management section remains. The psa-api-rpc is installed but i can't find anywhere any psa-api package to install. Could you please provide us a command to unistall the psa-api-rpc package in case that something did go wrong?

Thanks for your help
Regards,
Andrew

 

[IgorG]

rpm -e psa-api-rpc

 

[Smartnet]

OK. Thanks , we've re-installed the psa-api-rpc and the problem remains. The command "rpm -q psa-api" posts: "package psa-api is not installed" , and the command "rpm -q psa-api-rpc" posts the following: "psa-api-rpc-10.0.0-1". Also the plesk responds correctly at 8443 port.
Finally the problem at Plesk's modules management section is still the same.
Any new idea? - Thanks.

 

[IgorG]

Try to troubleshoot it in logs with help of article http://kb.parallels.com/en/111283
Most probably that you will find a reason in error messages. If not - contact Support Team.