Error logging in Plesk after update

[Danny_Jasper]

Hello,

We have a VPS system running with Plesk but after a nightly automatic update there was a error message in Plesk, with a link to 'fix' the problem. After that Plesk stopped functioning. Now, when we log in with correct credentials (we know its correct because we if incorrect, we get a message its incorrect, so thats working) we're presented with this error:

Error: Call to a member function getName() on a non-object (MainMenu.php:48).

Any ideas?

 

[IgorG]

Try to fix Plesk with bootstrapper repair procedure.

# /usr/local/psa/bootstrapper/pp12.0.18-bootstrapper/bootstrapper.sh repair

You might need to replace pp12.0.18 to match your Plesk version.

 

[Danny_Jasper]

Thanks IgorG!

Thats giving me an error, and says I should view a log file, which I'm doing and the log file says:

**** Product repair started.



===> Checking for previous installation ... found.

Started bootstrapper repair procedure. This may take a while.

Certain actions may be skipped if not applicable.



Trying to start service mysqld... mysqld (pid 34229) is running...

done

Trying to establish test connection... connected

done

Trying to find psa database... version is 012000018

DATABASE ERROR!!!

Previous product version is 11.5.30, but previous database

version is 012000018. In most of cases it is result of

previous upgrade try failure. Please, restore previous version

from backup, and try again or contact technical support.



ERROR while trying to check database version

Check the error reason(see log file: /tmp/plesk_11.5.30_repair.log), fix and try again





**** Product repair failed.



***** problem report *****

ERROR while trying to check database version

Check the error reason(see log file: /tmp/plesk_11.5.30_repair.log), fix and try again

STOP Bootstrapper 11.5.30 repair AT Wed Nov 26 09:25:16 CET 2014

 

[IgorG]

Previous product version is 11.5.30, but previous database version is 012000018. In most of cases it is result of previous upgrade try failure. Please, restore previous version from backup, and try again or contact technical support.

Contact Support Team if you can't restore previous psa database from dump.
You may have free support, please check what kind of Plesk license you use for available support options at http://kb.odin.com/en/121580 .
If there’s no free support in your case, you can order Plesk per-incident support at http://odin.com/hcap/support/buy-support/. Support team will contact you as soon as purchase is processed, and they will do the best to resolve it.