Even More 8.1.1 Huge PROBLEM. URGENT !

[sws-solutions]

Ive just updated, to what I thought was a successful update..

Until I tried to visit my websites, I am now unable to access any website on my server, I have rebooted, restarted services etc etc.

I get this message in my logs

Mar 28 18:39:21 p15195660 httpd: (98)Address already in use: make_sock: could not bind to address 0.0.0.0:443
Mar 28 18:39:21 p15195660 httpd: no listening sockets available, shutting down

But after hours of searching, nothing else is using the processes
or maybe this isnt even the issue....

PLEASE HELP !!!!!!!!! All of the hosted domains are now down, well for about 9 hours now..

I wish there was an "undo" mechanism built into plesk...

 

[ideasmultiples]

Use this:

fuser 443/tcp

;kill all proccess listed

kill -9 #####

httpd restart

 

[sws-solutions]

Hi ideasmultiples

Thanks for taking the time to reply..

I wish it was that simple, Ive tried that numerous times throughout the day and it doesnt work.

There is only 1 process listed when I run that
fuser 443/tcp

So I kill it and start httpd but no joy, no websites still.

They are found, but dont load

i.e http://www.sws-solutions.co.uk

After I kill the only process and run :

httpd -k restart

I get the following message twice..
httpd not running, trying to start
httpd not running, trying to start

 

[ideasmultiples]

post result of fuser 443/tcp
Test using (after kill fuser porcess):
killall -9 httpd
service httpd restart

send, S.O. and plesk version

 

[sws-solutions]

Ok here it all is...

#command
fuser 443/tcp
#result
here: 443
443/tcp: 2350

#command
killall -9 httpd

#command
service httpd restart

#result
Stopping httpd: [FAILED]
Starting httpd: [ OK ]

Check Website same url : http://www.sws-solutions.co.uk
and it stays on : Waiting for http:/.............

Plesk version is latest 8.1.1 release, running on Fedora Core 2
through 1and1

Server was 100% until I run the auto updater.

 

[ideasmultiples]

it is very rare what happens…
use
service psa stopall
service psa restart

post result of:
service httpd stat
ps -aux


Are firewall active? test down

 

[sws-solutions]

/$ service psa stopall
/usr/local/psa/admin/bin/httpsdctl stop: httpd stopped
Stopping Plesk: [ OK ]

Stopping named: [ OK ]

Stopping MySQL: [ OK ]

Stopping : Stopping Courier-IMAP server:
Stopping imap [ OK ]

Stopping imap-ssl [ OK ]

Stopping pop3 [ OK ]

Stopping pop3-ssl [ OK ]

Stopping postgresql service: [ OK ]

Shutting down psa-spamassassin service: [ OK ]

Stopping httpd: [ OK ]

/$ service psa restart
Processing config directory: /usr/local/psa/admin/conf/httpsd.*.include
Syntax OK
/usr/local/psa/admin/bin/httpsdctl restart: httpd restarted

/$ service httpd start
Starting httpd: [ OK ]

I have set firewall to allow all, also disabled but still... the same issue.

 

[sws-solutions]

I just noticed this... which may be an issue...

/$ netstat
warning, got duplicate tcp line.
Active Internet connections (w/o servers)
Proto Recv-Q Send-Q Local Address Foreign Address State

 

[ideasmultiples]

Send post of :
service httpd status
and
netstat -np

Last choice is reboot server, but is not possible to help you without access the server....

 

[sws-solutions]

Originally posted by ideasmultiples
Send post of :
service httpd status
and
netstat -np

Last choice is reboot server, but is not possible to help you without access the server....

:-( I have rebooted a few times, unfortunatly that didnt work either..

 

[ideasmultiples]

Send result of :
# service httpd status
and
# netstat -np

 

[sws-solutions]

$ service httpd status
httpd (pid 4356) is running...

$ netstat -np
Active Internet connections (w/o servers)
Proto Recv-Q Send-Q Local Address Foreign Address State PID/Program name
tcp 226 0 217.160.123.104:80 65.55.208.217:38223 SYN_RECV
Lots of these removed...........................................
tcp 629 0 217.160.123.104:80 80.5.160.9:42617 ESTABLISHED
tcp 357 0 82.165.39.113:80 87.78.242.91:39503 CLOSE_WAIT

-------------------------------------------------------------------

Active UNIX domain sockets (w/o servers)
Proto RefCnt Flags Type State I-Node PID/Program name Path
unix 2 [ ] DGRAM 6289 2454/hald @/var/run/hal/hotplug_socket
unix 16 [ ] DGRAM 4514 1811/syslogd /dev/log
unix 2 [ ] DGRAM 22067 4389/spamd_full.soc
unix 3 [ ] STREAM CONNECTED 20793 4139/mysqld /var/lib/mysql/mysql.sock
unix 3 [ ] STREAM CONNECTED 20792 2523/php
unix 2 [ ] DGRAM 20757 4177/courierlogger
unix 2 [ ] DGRAM 20756 4188/courierlogger
unix 2 [ ] DGRAM 20707 4171/courierlogger
unix 2 [ ] DGRAM 20666 4145/courierlogger
unix 2 [ ] DGRAM 20635 4146/named
unix 2 [ ] DGRAM 20554 4085/splogger
unix 3 [ ] STREAM CONNECTED 14749 3355/sshd: root@not
unix 3 [ ] STREAM CONNECTED 14748 3359/-bash
unix 3 [ ] STREAM CONNECTED 14747 3355/sshd: root@not
unix 3 [ ] STREAM CONNECTED 14746 3359/-bash
unix 3 [ ] STREAM CONNECTED 14360 3301/sshd: root@not
unix 3 [ ] STREAM CONNECTED 14359 3305/sftp-server
unix 3 [ ] STREAM CONNECTED 14358 3301/sshd: root@not
unix 3 [ ] STREAM CONNECTED 14357 3305/sftp-server
unix 2 [ ] DGRAM 6746 2523/php
unix 3 [ ] STREAM CONNECTED 6288 2445/dbus-daemon-1 /var/run/dbus/system_bus_socket
unix 3 [ ] STREAM CONNECTED 6287 2454/hald
unix 3 [ ] STREAM CONNECTED 6260 2445/dbus-daemon-1
unix 3 [ ] STREAM CONNECTED 6259 2445/dbus-daemon-1
unix 2 [ ] DGRAM 6217 2419/xfs
unix 2 [ ] DGRAM 6171 2398/crond
unix 2 [ ] DGRAM 5796 2312/gpm
unix 2 [ ] DGRAM 5024 2052/xinetd
unix 3 [ ] STREAM CONNECTED 4778 1890/rpc.idmapd
unix 3 [ ] STREAM CONNECTED 4777 1890/rpc.idmapd
unix 2 [ ] DGRAM 4585 1860/rpc.statd
unix 2 [ ] DGRAM 4521 1815/klogd
unix 2 [ ] STREAM CONNECTED 4329 1749/dhclient

 

[ideasmultiples]

Please result of:

ps -aux | grep ":80" | wc -l

and result of:

service httpd status

 

[sws-solutions]

$ service httpd status
httpd (pid 4356) is running..

> bad syntax : ps -aux | grep ":80" | wc -l

So I run

$ ps aux | grep ":80"
root 5490 0.0 0.0 1648 460 ? R 01:34 0:00 grep :80

$ ps aux | grep ":80" | wc -l
1


P.S I appreciate the efforts and lenght your going through to help

 

[ideasmultiples]

it seems that everything is correct…

Sorry but it is not possible to help him without acceding to the server...

 

[skrieg2]

Hi,

Your website looks up now.

Has the issue been solved ?

If yes, how ?

 

[sws-solutions]

1and1 referred the fault to SWSoft technical support

They apparently found a fault with IONCube on startup, causing all of the issues, however never told me what they changed to fix it.

As of yet I have not found a changed ini / cnf file

 

[nullbarriere]

HUGE PROBLEM solved

it was quite easy after the issue was recognized: there is nothing using port 443! thus no "netstat" or "ps -aux" or "fuser" will show you no nothing not at all.

so why does it (apache) say its already in use when it's not?

answer: it (apache) itself is trying to use it twice!

from there its easy to solve the issue: just go to /etc/apache2/listen.conf and comment out the line "listen 443". good place to look for this line is the end of the file.

worked for me.

maybe you need to grep for "443" in /etc/apache2 to make sure there is no vhost.conf or the like which tells apache to listen 443 again and again...