Failed to update the Panel.

[GarabedY]

I have been getting this error message lately.
Any idea on how to correct????





Parallels Installer 3.12.1 (built on 2012-07-03 11:47 svn rev. 311941) started at (timezone PST) Fri Mar 22 04:33:10 2013 Command line arguments: /var/cache/parallels_installer/parallels_installer_CentOS_5_i386 --select-product-id plesk --select-release-latest --upgrade-installed-components --notify-email xxxx@x.com--branch stable

Try to find rcfile...
Autoinstaller rcfile not found.
Checking hostname is sucessfull.
File downloading products.inf3: 100% was finished.
File downloading plesk.inf3: 10%..22%..30%..40%..50%..64%..76%..82%..90%..100% was finished.
File downloading ppsmbe.inf3: 39%..100% was finished.
File downloading sitebuilder.inf3: 48%..74%..100% was finished.
File downloading sso.inf3: 51%..64%..100% was finished.
File downloading setemplates.inf3: 94%..100% was finished.
File downloading pp-sitebuilder.inf3: 19%..45%..80%..100% was finished.
File downloading billing.inf3: 17%..21%..44%..71%..84%..100% was finished.
File downloading mysql.inf3: 100% was finished.
File downloading apache.inf3: 100% was finished.
File downloading nginx.inf3: 100% was finished.
repository: Get brief packages info for all sources Checking for installed packages...
File downloading PSA_11.0.9/plesk-11.0.9-cos5-i386.inf3: 10%..27%..35%..40%..52%..62%..75%..85%..95%..100% was finished.
File downloading PSA_11.0.9/plesk-patches-11.0.9-cos5-i386.inf3: 16%..26%..31%..47%..55%..64%..83%..99%..100% was finished.
File downloading SITEBUILDER_11.0.10/sitebuilder-11.0.10-rhall-all.inf3: 63%..100% was finished.
File downloading BILLING_11.0.9/billing-11.0.9-rhall-all.inf3: 100% was finished.
File downloading MYSQL_5.5/mysql-5.5-rhel5-i386.inf3: 100% was finished.
File downloading APACHE_2.2.22/apache-2.2.22-rh5-i386.inf3: 100% was finished.
File downloading NGINX_1.3.0/nginx-1.3.0-cos5-i386.inf3: 100% was finished.
repository: Get brief packages info for all sources Detecting installed product components.
Component plesk/base: mode upgrade, installed=1320237892, available=1354097236 Checking if key update required for component plesk/base Config allows upgrade from version 11.0 without key update Currently installed component version is 10.4.4-cos5.build1013111102.18 Keyupgrade need for plesk/base Component plesk/psa-autoinstaller: mode upgrade, installed=1320235202, available=1353304007 Component plesk/postgresql: mode install, installed=0, available=1347557499 Component plesk/pmm: mode upgrade, installed=1320238010, available=1354097202 Component plesk/health-monitor: mode upgrade, installed=1320135415, available=1354096926 Component plesk/pba: mode upgrade, installed=1318925579, available=1352878695 Component plesk/sitebuilder: mode upgrade, installed=1320301647, available=1345050866 Component plesk/billing: mode upgrade, installed=1320326741, available=1338930164 Component plesk/nginx: mode install, installed=0, available=1337328223 Component plesk/mod-bw: mode install, installed=0, available=1352877727 Component plesk/asp: mode install, installed=0, available=1223517992 Component plesk/java: mode install, installed=0, available=1352877820 Component plesk/mod_python: mode upgrade, installed=1168104591, available=1343139561 Component plesk/ruby: mode install, installed=0, available=1352877539 Component plesk/cf-support: mode install, installed=0, available=1352877825 Component plesk/miva: mode install, installed=0, available=1344922671 Component plesk/mod-cloudflare: mode install, installed=0, available=1352878446 Component plesk/php53: mode upgrade, installed=1340814941, available=1354097135 Component plesk/php5: mode install, installed=0, available=1354097135 Component plesk/qmail: mode install, installed=0, available=1354097128 Component plesk/postfix: mode upgrade, installed=1320237946, available=1354097118 Component plesk/apache: mode upgrade, installed=1338991458, available=1357824469 Component plesk/apache-sni: mode install, installed=0, available=1341374091 Component plesk/mysql-sys: mode upgrade, installed=1329170883, available=1357730686 Component plesk/mysql: mode install, installed=0, available=1359355284 Component plesk/psa-firewall: mode upgrade, installed=1320237924, available=1354097094 Component plesk/psa-vpn: mode install, installed=0, available=1354097157 Component plesk/psa-fileserver: mode install, installed=0, available=1354097083 Component plesk/sshterm: mode install, installed=0, available=1352877718 Component plesk/watchdog: mode upgrade, installed=1320237985, available=1354097167 Component plesk/commtouch: mode install, installed=0, available=1354096968 Component plesk/cs-gs: mode install, installed=0, available=1354097220 Component plesk/mailman: mode upgrade, installed=1320238003, available=1354097187 Component plesk/kav: mode install, installed=0, available=1354097212 Component plesk/drweb: mode install, installed=0, available=1354097075 Component plesk/spamassassin: mode install, installed=0, available=1354097149 Component plesk/backup: mode upgrade, installed=1320237995, available=1354097178 Component plesk/atis: mode install, installed=0, available=1255499248 Component plesk/horde: mode upgrade, installed=1320135371, available=1352877707 Component plesk/atmail: mode install, installed=0, available=1352877526 Gathering information about installed license key...
File downloading PSA_11.0.9/plesk_getkeyinfo.sh: 100% was finished.
Exchanging information with licensing server.
Ask KA server for key update: server url=https://ka.parallels.com:5224/xmlrpc product login=PleskLogin current key number=PLSK004975430038 to version=11.0.9
Warning: your license key for the base component cannot be upgraded.
Response from the licensing server: This upgrade is not acceptable
Error: Failed to check whether a new license key is available.
Not all packages were installed.
Please, contact product technical support.


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Parallels Installer.

 

[IgorG]

Try to use option --ignore-key-errors for autoinstaller. After successfull upgrade you can install appropriate license key manually in Plesk admin interface.