FastCGI Error in Horde for some domains

[r_miller]

I'm getting the following error when trying to access Horde webmail, but it only happens for some domains even though they are all using the same app pool:

C:\Parallels\Plesk\Additional\PleskPHP53\php-cgi.exe - The FastCGI process exited unexpectedly

Module: FastCgiModule
Notification:ExecuteRequestHandler
HandlerHP5.3-FastCGI-php
Error Code:0xc0000374
Requested URL:http://webmail.example.com.au:80/Index.php
Physical Path:C:\inetpub\vhosts\webmail\horde\Index.php
Logon Method:Anonymous
Logon User:Anonymous

I'm using IIS7.5 on Windows Server 2008. I have recently upgraded to Plesk 10.4.

The subscriptions for the domains that are experiencing this issue since the upgrade were not locked while the upgrade occurred, and that's the only thing that they seem to have in common. None of the domains for subscriptions that were locked are experiencing this issue.

Also, there is nothing being logged in the event log, so I have nothing to work with other than the message posted above.

Any suggestions?

 

[IgorG]

Could you please open Windows explorer, go to C:\Windows\System32\inetsrv\ folder
and then right-click on iisfcgi.dll file, and choose "Properties". Then open "Details" tab, and look at File version.

Could you please write version of this file in detailed report for this issue - http://forum.parallels.com/showthread.php?t=106115

 

[r_miller]

PRODUCT: Plesk Panel, VERSION: 10.4.4, VERSION OF MICROUPDATE:30 , OPERATING SYSTEM: Windows Server 2008 R2 Enterprise x64, ARCHITECTURE: IIS7.5 (File version: 7.5.7600.16385)

PROBLEM DESCRIPTION

I'm getting the following error when trying to access Horde webmail, but it only happens for some domains even though they are all using the same app pool:

C:\Parallels\Plesk\Additional\PleskPHP53\php-cgi.exe - The FastCGI process exited unexpectedly

Module: FastCgiModule
Notification:ExecuteRequestHandler
HandlerHP5.3-FastCGI-php
Error Code:0xc0000374
Requested URL:http://webmail.example.com.au:80/Index.php
Physical Path:C:\inetpub\vhosts\webmail\horde\Index.php
Logon Method:Anonymous
Logon User:Anonymous

The subscriptions for the domains that are experiencing this issue since the upgrade were not locked while the upgrade occurred, and that's the only thing that they seem to have in common. None of the domains for subscriptions that were locked are experiencing this issue.


STEPS TO REPRODUCE

N/A

ACTUAL RESULT

Error mentioned above

EXPECTED RESULT

Horde login page

ANY ADDITIONAL INFORMATION

N/A

 

[IgorG]

Thank you for detailed report. I have forwarded it to developers. I will update thread with results of investigation as soon as I receive them.

 

[r_miller]

I've run DebugDiag on w3wp.exe and captured the following dump:

Report for w3wp__webmail(horde)__PID__113856__Date__05_28_2012__Time_11_46_05AM__922__ntdll!ZwTerminateProcess.dmp
Type of Analysis Performed Crash Analysis
Machine Name ITEXPERTISE
Operating System Windows Server 2008 R2
Number Of Processors 24
Process ID 113856
Process Image C:\Windows\SysWOW64\inetsrv\w3wp.exe
System Up-Time 01:09:10
Process Up-Time 00:05:07


Thread 4 - System ID 112344
Entry point ntdll!TppWorkerThread
Create time 28/05/2012 11:40:59 AM
Time spent in user mode 0 Days 0:0:0.46
Time spent in kernel mode 0 Days 0:0:0.46







.NET Call Stack





Full Call Stack



Function Arg 1 Arg 2 Arg 3 Arg 4 Source
ntdll!ZwTerminateProcess 000003b4 00000000 0056f750 70867ae0
KERNELBASE!TerminateProcess+2c 000003b4 00000000 fffa9000 0031f0e0
iisfcgi!APPLICATION::RealShutdown+63 c0000374 00030d43 00000000 00000001
iisfcgi!APPLICATION::WaitOrTimerCallbackProcess+1f 00d7baa0 00000000 77e67f9d 777f2dac
ntdll!RtlpTpWaitCallback+94 0056f80c 0031f0e0 00f876c0 00000000
ntdll!TppWaitpExecuteCallback+11b 0056f80c 00f87720 77e67105 00000000
ntdll!TppWorkerThread+572 00277978 0056f97c 777d9f42 00277978
kernel32!BaseThreadInitThunk+e 00277978 77e67149 00000000 00000000
ntdll!__RtlUserThreadStart+70 777f3e59 00277978 ffffffff 778675ad
ntdll!_RtlUserThreadStart+1b 777f3e59 00277978 00000000 00000000









Exception Information
In w3wp__webmail(horde)__PID__113856__Date__05_28_2012__Time_11_46_05AM__922__ntdll!ZwTerminateProcess.dmp the assembly instruction at ntdll!DbgBreakPoint in C:\Windows\SysWOW64\ntdll.dll from Microsoft Corporation has caused a breakpoint exception (0x80000003) on thread 4





Module Information
Image Name: C:\Windows\SysWOW64\ntdll.dll Symbol Type: PDB
Base address: 0x00905a4d Time Stamp: Thu Nov 17 16:35:12 2011
Checksum: 0x00000000 Comments:
COM DLL: False Company Name: Microsoft Corporation
ISAPIExtension: False File Description: NT Layer DLL
ISAPIFilter: False File Version: 6.1.7600.16915 (win7_gdr.111116-1506)
Managed DLL: False Internal Name: ntdll.dll
VB DLL: False Legal Copyright: © Microsoft Corporation. All rights reserved.
Loaded Image Name: ntdll.dll Legal Trademarks:
Mapped Image Name: Original filename: ntdll.dll
Module name: ntdll Private Build:
Single Threaded: False Product Name: Microsoft® Windows® Operating System
Module Size: 1.50 MBytes Product Version: 6.1.7600.16915
Symbol File Name: c:\symcache\wntdll.pdb\B193CACD9AB340E7BF3434EA1ABBE0482\wntdll.pdb Special Build: &

Hope this helps, as I'm still unable to resolve this issue.

 

[r_miller]

Some further updates: It seems that the issfcgi.dll version is now 7.5.7600.16632. I don't know if this has changed, or if I entered the incorrect version number previously. The problem still exists though.