File Sharing not available for domain

[Scott.B]

I have several domains setup in plesk, however there is one domain that does not have the File Sharing Tab when I go to Domains and open up that domain.

If I go to Tools and Settings/ File Sharing Settings the domain isn't even available to select as the Web Folder Root.

The only thing I see different with this domain and the others is that this domain is associated to a customer where as the other domains are not.

How can I get a domain associated to Customer to be able to have the File Sharing option available to it.

 

[UFHH01]

Hi Scott.B,

Please have a look at:

Reference for the quote: File Sharing: server_filesharing Utility ( Online documentation: Reference for Command Line Utilities, Plesk 12.0 for Linux ) :

The server_filesharing utility is used for configuring file sharing functionality in Plesk. File sharing allows the administrator and Plesk users to share files with each other or anyone on the Internet. Note that file sharing is unavailable on customer subscriptions.

 

[Scott.B]

OK so how would I go about removing the domain in question from the customer without removing it from Plesk all together?

Is that possible or would I have to do a backup, remove domain from customer and then add it back in under subscriptions and then do a restore?

 

[UFHH01]

Hi Scott.B,

please inform yourself by reading the Plesk 12.08 documentation ( => "Moving Customers to Another Owner" ) :

Managing Customers ( online documentation: Administrator's Guide, Plesk 12.0 )​

 

[Scott.B]

Either I am blind or I am missing something but in the instructions to move the customer to the administrator account, I don't have the "move to" option.

Instructions are as follows

You can move customer accounts to another reseller or to the administrator.

To move a customer account to another owner:

1. Go to Customers and click the <Customer Name> in the list.
2. Click Move to.
3. Select the name of a new owner (reseller or administrator).
4. Select the service plan.
   To preserve the resource allotments, permissions, and applications that are available to a customer, leave the Custom plan selected.
   
   
5. Click OK.

As noted I do not have a move to option in the either customer list or when I click on the customer, please see attached images.

 

[vlikhtanskiy]

Hi @Skott.B!

File Sharing is available only for administrator subscriptions.

I suppose what you really want in your case is to move subscription to admin account:
Go to subscription > Select your customer's subscription > Click "Change subscriber" > Select Administrator > follow the wizard

 

[Scott.B]

Perfect this resolved the issue I was having.

Thank you everyone for your support.

Hi @Skott.B!

File Sharing is available only for administrator subscriptions.

I suppose what you really want in your case is to move subscription to admin account:
Go to subscription > Select your customer's subscription > Click "Change subscriber" > Select Administrator > follow the wizard