Question First Timeout Backupmanager, then a white screen - HELP

[SabSchap]

Server operating system version

VPS Ubuntu 20.04 LTS 64bit

Plesk version and microupdate number

Plesk Obsidian new Version

Hello, I set up backups every minute using a cron job. After I could no longer get to the backup manager by clicking and I got a timeout, I followed the instructions below. After that I got a white screen when trying to access the Plesk dashboard. The site is running. What can I do?

 

[IgorG]

Try to remove this backup task from BackupsScheduled table of Plesk database. Then restart psa service.

 

[SabSchap]

I already deleted the cron job when I still had access to the Plesk dashboard. Does this also have to be deleted the way you wrote it? How do I do that?

 

[IgorG]

Have you restarted psa service?

Find and delete record with

1. Login to psa database:

# plesk db

2. Find id of your backup task with

MariaDB [psa]> select * from BackupsScheduled\G

3. Delete this record with:

MariaDB [psa]> delete from BackupsScheduled where id=XXX;

where XXX is id of your backup task.

 

[SabSchap]

Yes per etc/init.d/psa restart

 

[SabSchap]

i see three backup task, but i think none of those is the minute by minute backup.

 

[SabSchap]

I have 3 websites. with all full backups on we. on one side, i had set up these minutely backups via cron job. I don't believe that one of the backup tasks that I see here is this cron job. Actually, I had already deleted it.

I followed this instruction after the timeout. After that came the white screen

 

[SabSchap]

maybe something is wrong with the files?

 

[IgorG]

Where is a white screen? When you open the Plesk interface if I understand correctly? Are the sites working correctly? What are error messages in logs /var/log/sw-cp-server/error_log and /var/log/sw-cp-server/sw-engine.log ?

 

[SabSchap]

yes, the white screen comes up when I open Plesk, want to access the dashboard. So I don't even get the login page. The websites work correctly.

 

[IgorG]

It looks like that Plesk is broken - many missing files and directories. Try to repair it with

# plesk repair installation

 

[SabSchap]

i becomes an error

 

[IgorG]

I suggest you contact Plesk Support Team. They will check and fix the issue directly on your server.

How to get support directly from Plesk?

Question How to get support directly from Plesk? Answer Lease-type Plesk licenses purchased directly from Plesk running on supported Plesk version include full free support. Perpetual-type license...

support.plesk.com

 

[SabSchap]

where can i open a ticket?