Question FTP Access not working if domain is not pointed to Plesk?

[Sepp88]

Hey guys,

I'm fairly new to plesk but love it so far. I've created a domain in the backend that I own, but did not point it yet to the Server-IP as I want to migrate the site first and then do the DNS redirect.

I created the domain mydomain.com in Plesk.
I created a FTP User with myusername and password.

I can connect to all other projects in my plesk environment via FTP but I can't here. I'm connecting via IP-Address and username and passowrd like always, but this time it simply will not connect, always asks again for the password.

Any idea why? I thought the domainname in plesk is more like a "projectname" I can also add as placeholder. The ftp account is pointing to the server IP I thought.

Thanks,
Matt

 

[IgorG]

Try to go to Tools&Settings>IP Addresses and set your domain ad default domain for your IP address.

 

[Sepp88]

Hey there, thanks.

I did that, but also no luck.
I have on IP in the list that is correct. It is now set to point to the domain I want to connect to (that btw. is not yet pointed via DNS to this server as mentioned above)
I recreated the FTP user for this domain and can't connect via IP, username and password. Always asks me for the password again: "Authentication failed" my FTP Client says.

My goal would be also for client projects to create a "domain" in my plesk environment without actually having access to the real domain. I just want to create it as a placeholder and connect to it via FTP by entering the server-ip. I actually thought that would be possible.

 

[Bitpalast]

Could you please provide the log from your FTP client? It is possible that the client claims that the username or password is wrong, but actually a totally different issue is the reason for the behavior, for example incorrect SSL configuration, inactive/inaccessible FTP service on the machine etc.

 

[Sepp88]

Hey, thanks for your feedback. I uploaded a snapshot of what my FTP Client (Transmit for Mac) says.
Just says "Login incorrect"

 

[Bitpalast]

Verify user name and password and make sure that the IP address listed in the log is really the one that you are connecting to and that you want to connect to. On the server side, look into /var/log/messages to see FTP auth attempts.

 

[Sepp88]

Thanks for getting back to me.
I have one major problem with my connection via SSH
Whenever I connect I get this > arrow that I don't know how to exit in order to navigate to /var/log

 

[Sepp88]

Any ideas on that?

 

[Bitpalast]

cd /var/log
does not work?

 

[Sepp88]

Thanks for getting back, I figured the terminal issue and was able to open the log files. Sorry for the back and forth.

See Screenshot attached!

The passwrod is correct, I've tried to reset it at least 10times now and also made sure I did not copy any whitespaces whatsoever. It works for all other subdomains and ftp-users.

 

[Bitpalast]

There seems to be an issue with the interprocess messaging (system bus). You can try
# update-rc.d dbus defaults
# systemctl restart dbus.service
# systemctl restart xinetd.service
Maybe it helps.