FTP broken since upgrade to 10.2

[Lee@gpk]

Hi All
We have just updated from 10.1 to 10.2.
Since the upgrade the Microsoft FTP no longer works (Microsoft FTP Service 7.5.7601.17550 ) We have tried changing to Gene6 and the service starts but any exisitng domains and ftp accounts do not work - we get a error about incorrect username or password. However if we create a new domain with new FTP account it will work. It will not work if you just create a new FTP account on an exisiting domain.

we tried going back to the Microsoft FTP and can see in IIS all the IP addresses coming in but then it removes them.
The only error that we can see is.

Execute ftpmng --reconfigure-all failed with error code -2146234327:
at (VPackageManager::setDefault line 372)
at execute console command --set(vconsoleapp::start line 132)
at execute "C:\Program Files (x86)\Parallels\Plesk\/admin/bin/defpackagemng" --set "--type=ftpserver" "--default=iisftp7"(vconsoleapp::run line 143)
Execute file name: C:\Program Files (x86)\Parallels\Plesk\admin\bin\defpackagemng.exe

We would prefer to use the Microsoft FTP

Anyone have any ideas?? at the moment we dont have any customers able to FTP to their sites.
Thanks in advance
Lee

 

[PavelV]

This error (error code -2146234327) is related to internal .NET timeout inside process. Such problem occurs on some environment, we don't have yet understanding how to analyze this error properly. In reality this error occured during process finalization inside Operating system, and bad error code returned. Unfortunately ftpmng --reconfigure-all is executed inside switcher logic and if it is failed rollback occured.

This is pretty hacky solution, but to resolve this situation fast I recommend you to:
1) call ftpmng.exe --remove-all
2) call ftpmng.exe --stop
3) open regedit, navigate to key HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Plesk\PSA Config\Config\Packages\ftpserver , see that (Default) value of key is gene6. change this value to iisftp7.
4) call ftpmng.exe --install
5) call ftpmng.exe --start
6) call ftpmng.exe --reconfigure-all

Maybe you also need to disable service of Gene6 FTP and set IIS FTP service to autostart.

 

[Lee@gpk]

Thanks Heaps
That has got it working except that none of the users are in IIS anymore. We can get them back if we go into plesk and open the ftp user and just click ok then it adds them again but now get a error below when they try and FTP

530 User cannot log in, home directory inaccessible.

 

[PavelV]

Could you please send to me in private message your Plesk database upgrade logs.

You can find them here:
"%plesk_dir%\admin\logs\plesklog_dbupgradeYYYMMDD. log"

Please make archive with all such logs and send it to me to resolve this issue.

 

[Lee@gpk]

We found where the problem was. All the ip address for the domains moved up one. Eg .110 to .111. Except the FTP dns entries were still pointing to the old ip from before the update. Still don't know why it happened. And we are lucky we haven't put all customers over to this new server.

 

[Vampi1977]

Hi,

I wrote in my threat what you need to do to fix it.

it's IpAddressCollections and ip_pool you need to have a look on.

It seems due to a bug all IPs except the main ip get a id raise by 1 but PavelV might be right that the ip_addresses table got due to the bug with MSSQL restructered.

If you have teh same luck like I have you will have for the main account now 1 entry to much. so one row needs to be removed. At me it was IPCollection ID Number 11 becaouse I had 10 IPs.

http://forum.parallels.com/showthread.php?t=109815