FTP issue with httpdocs

[logan@jatol]

I have one client out of all of our customers at my company that can only FTP upload and even browse into his /httpdocs/ for a while and then eventually it just up and stops. Sometimes removing just one file will fix it or othertimes you have to dump a bunch, there is not ryme or reason behind it. We have moved him to a new server (just upgraded servers for all clients), with Windows 2003 (all patches applied) and Plesk 7.6.1 and he still has this issue. We have also completely removed his account and setup a new one with a new username and the same problem continues. Sometimes when this occures I'll look and his username has NO permissions set for viewing the folder, but even after setting them again the problem continues. My FTP log shows the following:

Status: Connecting to ftp.longcreekpcusa.org ...
Status: Connected with ftp.longcreekpcusa.org. Waiting for welcome message...
Response: 220 Microsoft FTP Service
Command: USER username
Response: 331 Password required for lcpcusa.
Command: PASS *******
Response: 230 User username logged in.
Command: SYST
Response: 215 Windows_NT
Command: FEAT
Response: 211-FEAT
Response: SIZE
Response: MDTM
Response: 211 END
Status: Connected
Status: Retrieving directory listing...
Command: PWD
Response: 257 "/" is current directory.
Status: Directory listing successful
Status: Retrieving directory listing...
Command: CWD httpdocs
Response: 250 CWD command successful.
Command: PWD
Response: 257 "/httpdocs" is current directory.
Command: TYPE A
Response: 200 Type set to A.
Command: PASV
Response: 227 Entering Passive Mode (64,38,7,187,19,137).
Command: LIST
Response: 125 Data connection already open; Transfer starting.
Response: 226 Transfer complete.
Error: Timeout detected!
Error: Could not retrieve directory listing


Any help, Please? This happened in 7.5.6 and now in 7.6.1


UPDATE: Also this client looks to have 138 files in there httpdocs directory, maybe too many or hitting some kind of limit?

 

[logan@jatol]

I was able to fix this by moving all of the customers pictures (around 127 of them) to a /images/ folder and it FTPs just fine

All fixed, so anyone else that has this issue now knows the fix...don't have too many files in the base /httpdocs/ folder

 

[ViaHosting]

I had the same problem, but with few files at /httpdocs .

I wasn't solved moving them to other folder.

 

[IG0R]

Check the windows firewall

I solved this when i add the program C:\WINDOWS\system32\inetsrv\inetinfo.exe on windows firewall excpetions

Conection in active mode ( not passive pasv ) can work some times