FTP Problem

[GlobalServe]

Hallo,

I am trying to login with ftp on my pleskserver but it does not work.

When i try to connect it say's:

SmartFTP v1.5.988.36
Resolving host name "86.39.X.X"
Connecting to 86.39.X.X Port: 21
Connected to 86.39.X.X.
Cannot login waiting to retry (30s)...
Server closed connection

With dos ftp I get this:

ftp> open 86.39.X.X
Connected to 86.39.X.X.
Connection closed by remote host.

I user plesk reloaded 7.5 Linux version

It does not give an error about a username or something...

What could this be? I already rebooted the server.

 

[GlobalServe]

I did found the problem, he could not find his own hostname.

Now the ftp server starts, but gives the following error ...

SmartFTP v1.5.988.36
Resolving host name "86.39.X.X"
Connecting to 86.39.X.X Port: 21
Connected to 86.39.X.X.
220 ProFTPD 1.2.10 Server (ProFTPD) [86.39.X.X]
USER globalxxx
331 Password required for globalxxx.
PASS (hidden)
530 Login incorrect.
QUIT
221 Goodbye.

i have the /etc/passwd files but not the /etc/shaddow files.

 

[binairehosting]

Same problem...

Hi mate!

We have exactly the same problem, it's the second time it does it this month...

Would it possible to give us more info on how to solve that please?

Thanks,

 

[GlobalServe]

Hi, I solved the prolem very easy.

Make sure your hostname of the server is submitted in dns.

example:

Hostname of the server is host.hostingserver.com

that should be in dns resolving to the servers ip

second:

The ftp is going to look in 2 files for password check. shadow and passwd

if there is no shadow file try at the promt of you linux server "shadowconfig on"

that did it for me.

Hope I did help

Regards,
Joeri

 

[binairehosting]

Thanks, we will check this out!

I'll let you know if it worked for us!

Greatly appreciated

Originally posted by GlobalServe
Hi, I solved the prolem very easy.

Make sure your hostname of the server is submitted in dns.

example:

Hostname of the server is host.hostingserver.com

that should be in dns resolving to the servers ip

second:

The ftp is going to look in 2 files for password check. shadow and passwd

if there is no shadow file try at the promt of you linux server "shadowconfig on"

that did it for me.

Hope I did help

Regards,
Joeri

 

[binairehosting]

Follow up

Ok the DNS seems fine.

Now, what I'd like to know is the path to execute shadowconfig in SSH mode...cause I can't see if the files are there or not...

Thanks!