Help Desk Mail Gate Problem

[atinoco]

Hello

I can't get the Trouble Ticket System Mail Gate to work.
I'm pretty sure that I configured the Mail Gate Config right: I did create a new pop3 box (helpdesk@puntoweb.com), tested the login/password combination and all, everything seems ok.

It doesnt works: when I send email to helpdesk@puntoweb.com it is not showing any new tickets in the TTS

-Andres Tinoco

 

[cscottgilbert]

Did you set the "Ticket subject must start with" field?

Unless your email starts with that extact phrase it will be ignored by Mail Gate - as far as I can tell.

scotto