Help Desk on Website

[AndreasK]

Hello,
i search for a "how to":

How can i build "create ticket" with some required fields on a website?

Is that possible?


Thanks and regards

AndreasK

 

[breun]

Sure, that is possible, but this doesn't really have a lot to do with Plesk. Install a ticket system (Google around, there are lots of them) or write one yourself (a programming course is outside the scope of these forums I'm afraid).

 

[AndreasK]

Are there no templates to use it on website?

Isn´t it the same like swsoft-support?

 

[breun]

If you want a ticket system, go find/buy/write one and install it. SWsoft sells a 'Multi-Level Help Desk' add-on for Plesk, but you can choose whatever software you like. Search for "ticket system" on Google and you will find a lot of ticket systems. I like OTRS myself.

 

[AndreasK]

Yes i know about OTRS

But we like to test plesk helpdesk on our systems.

When i create a e-mail adress helpdesk@mydomain.de and create contact and formfields on website with the same fields in plesk help desk... ?

Should this work?

 

[breun]

I have no experience with Plesk's Help Desk add-on, sorry.