Issue Help

[Gary Paukert]

I am beside myself with frustration with your company. My domain name is registered with you. You have changed where the DNS name servers point and so I'm no longer getting my email. I TRY to contact you and am blocked at every turn by your requirement that I give a license key. I don't HAVE a license key. I just want you to do your job and handle my registration for me.

You say that I'm a 'valued customer.' And then you make it IMPOSSIBLE for me to contact you. Why do you make it impossible for your customers to get help by email, phone or chat???

Can you please tell me how I can talk to someone and get help?

Thank you.

Gary

 

[IgorG]

My domain name is registered with you.

Sorry, but we are not domain registrar company and we do not register domains. We are a company that produces Plesk hosting panel. Are you sure you are applying to the right address?

 

[Gary Paukert]

Thank you. Evidently there is Plesk and there is Plesk Domains. I was given the wrong one. Not that Plesk Domains is any more useful, but I guess they are unrelated. Thanks for trying to help, I really am grateful.