Horde 5.0.4:"Failed to set sender name@email.com SMTP Failed to write to socket"

[Umbrella Hosting]

Afeter the upgrade from 10.44 to 11.5.30 you can't send mail from webmail Horde.

You get error:

"Failed to set sender name@email.com SMTP Failed to write to socket"

Please help, thanks

 

[SvetlanaS]

Please, send me autoinstaller3.log in private message for more deep investigation.

 

[Umbrella Hosting]

Please, send me autoinstaller3.log in private message for more deep investigation.

Hi, i can't find the specific log file, where can i find this on my windows server?

 

[SvetlanaS]

C:\ParallelsInstaller, for example.

 

[Sad]

If the upgrade passed without errors I can suppose that you have some problem with connecting to SMTP service running by local MailEnable. There might some reason for that:
1. Some connection settings in Horde to connect to SMTP server to send an email are changed from default ones. Solution: revert changes back to defaults.
2. MailEnable SMTP service is stopped. Solution: start MailEnable SMTP service.
3. Some other service is running on port 25. Find this service using command "netstat -aon | findstr 25". It shows the ID of the process and find this process. If this process is NOT MailEnable SMTP then stop this process and make step 2.
4. Some antivirus blocks connection to local port 25.

 

[Umbrella Hosting]

Hi Svetlana,

I have found the solution:



How bizar! You have to fill in these settings and then it sends your mail in correct way. Strange that this is not filled in from standard.

Can you take this to a higher level at Plesk so that this will be fixed?

Thanks for your time en knowlegde.