• We value your experience with Plesk during 2025
    Plesk strives to perform even better in 2026. To help us improve further, please answer a few questions about your experience with Plesk Obsidian 2025.
    Please take this short survey:

    https://survey.webpros.com/

Horde Webmail (There are no messages in this mailbox)

Bryan1

New Pleskian
We have an issue that popped up recently. When a user sorts their webmail in any way, the folder then says: "There are no messages in this mailbox"
We can go into the user in SQL DB and reset their sorting, then it works again, but only until they sort again.

We have tried the: IMAP_DISABLETHREADSORT=1
(doesn't work)
We have tried the:
/* check for empty direction */
if ($ob['dir'] === "") {
$ob['dir'] = $GLOBALS['prefs']->getValue('sortdir');
}
(doesn't work)

Are there any permanant solutions to this problem?
 

Thanks for the Reply IgorG!

I did see this thread and have success when we reset the SQL field:

userxy imp sortpref
a:1:{s:5:"INBOX";a:2:{s:1:"b";s:1:"2";s:1:"d";s:0: "";}}

But the second they sort again, it goes back. I have also added the:

/* check for empty direction */
if ($ob['dir'] === "") {
$ob['dir'] = $GLOBALS['prefs']->getValue('sortdir');
}

In IMP.php, but that did not help either.

Still searching for a solution.
 
Back
Top