• Our team is looking to connect with folks who use email services provided by Plesk, or a premium service. If you'd like to be part of the discovery process and share your experiences, we invite you to complete this short screening survey. If your responses match the persona we are looking for, you'll receive a link to schedule a call at your convenience. We look forward to hearing from you!
  • The BIND DNS server has already been deprecated and removed from Plesk for Windows.
    If a Plesk for Windows server is still using BIND, the upgrade to Plesk Obsidian 18.0.70 will be unavailable until the administrator switches the DNS server to Microsoft DNS. We strongly recommend transitioning to Microsoft DNS within the next 6 weeks, before the Plesk 18.0.70 release.
  • The Horde component is removed from Plesk Installer. We recommend switching to another webmail software supported in Plesk.

Issue How to disable smarterstats from specific subscriptions?

Joe Payne

Joe Payne

New Pleskian
Plesk v12.5 Windows, Server 2012 R2

I'm trying to disable smarterstats from specific subscriptions to free up licenses, but I can't find it. I've disabled stats in the hosting plan and let it finish with the sync. Yet every subscription tied to that hosting plan still has a smarterstats site.

So how is it supposed to be done?
 
Thank you.

Will Plesk ever support the more recent SmarterStats versions? The highest supported now is v8 which is pretty old.....
 
Except Onyx isn't even ready for production use. So that doesn't help anyone.

And v8.5 is three full versions behind the current release of SmarterStats. So there has been no interest in updating to something more current - even v10 which came out nearly two years ago?

How am I supposed to sell my clients on the idea of using Plesk web statistics when it forces them back three versions of the software?
 
According to developers, latest version of SS should work, but it was not tested. You can try to use it at least.
 
Had your technical support look at it a few days ago. It doesn't work from the Web Stats icon in the client dashboard. Their response was that I was using an unsupported version of SmarterStats v10.x
 
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