Resolved How to Fix Sitejet Access Error on Plesk Without Migrating the Website?

[it_tks]

Server operating system version

Red Hat Enterprise Linux 9.4 (Plow)

Plesk version and microupdate number

Plesk Obsidian 18.0.65 Update #2

The issue I encountered is that after not accessing Sitejet for some time, I attempted to modify the website and encountered the error shown in the attached image. I did not migrate the website or make any changes. I would like to know if there is a solution to this issue. I have another server running Plesk, and it does not have this problem—this issue is specific to this server.





I tried testing by creating a new domain and website, but it showed this error.

 

[Sebahat.hadzhi]

Hello, @it_tks. Could you please provide me with the following details in a private conversation? If you don't have the option to open one, please let me know and I will do so:

1. Website ID - Open the domain and search for webcard.id in the source code. You should find a number with at least 6 digits.
2. Domain name
3. Plesk license key

 

[it_tks]

Hello, @it_tks. Could you please provide me with the following details in a private conversation? If you don't have the option to open one, please let me know and I will do so:

1. Website ID - Open the domain and search for webcard.id in the source code. You should find a number with at least 6 digits.
2. Domain name
3. Plesk license key

Thank you for your assistance.

 

[oybek.t]

Hello, @it_tks. Could you please provide me with the following details in a private conversation? If you don't have the option to open one, please let me know and I will do so:

1. Website ID - Open the domain and search for webcard.id in the source code. You should find a number with at least 6 digits.
2. Domain name
3. Plesk license key

Hello
i've a same problem.
can you help me too?

 

[oybek.t]

Sebahat.hadzhi​

Hello
i've same issue? can you help me pls.

 

[peterpijpelink]

same issue here, @Sebahat.hadzhi can you help please?

 

[peterpijpelink]

@Sebahat.hadzhi I have another site while editing it is gone... could you please help?

 

[GaMa]

Ladies and Gentlemen

we have a Plesk server. This Plesk server (hosting6.headroom.at) runs as a VM in our VMware infrastructure. Among other things, hosting is set up on this server that uses the Sitejet Builder extension.

I had to upgrade the operating system of this server (from Debian 10 to 11). In order to be able to test the OS upgrade in advance, I duplicated (cloned) this virtual Plesk server, assigned a new IP address and imported a Plesk test license.

The cloned test server is now offline again.

However, we now have the following problem on the “real” Plesk server (hosting6.headroom.at.

A website hosted on the Plesk server was created using the Sitejet Builder extension. However, since our cloned test server was online, this website can no longer be managed via the Sitejet Builder extension: the following error message appears:

Error: Cannot access Sitejet Website Builder for this domain. Please check whether this domain has been migrated to another server or restored.

Is there a possibility that taking my test vm online changed anything in the API key from this SiteJet installation?

Can you help me get a working API key again?

Best regards
Matthias Gaede

 

[Sebahat.hadzhi]

Hi, @GaMa . I will PM you as I will need a few details that shouldn't be publicly shared.

 

[sachac]

same issue @Sebahat.hadzhi
your help is very welcome ... ;-))