I can't receive an emial from one user

[Stefan Becker]

Hello,

ich have Plesk 9.2.3, Postfix and Greylisting.

So the system work stable, but from one email adress i can't receive his mail.

That is the code from the maillog

Nov 24 13:53:57 stefanshome postfix/smtpd[30343]: connect from externedomain.com[xx.xxx.xxx.xxx]
Nov 24 13:53:57 stefanshome postfix/smtpd[31032]: connect from localhost.localdomain[127.0.0.1]
Nov 24 13:53:57 stefanshome postfix/smtpd[30343]: NOQUEUE: client=externedomain.com[xx.xxx.xxx.xxx]
Nov 24 13:53:57 stefanshome postfix/smtpd[31032]: 6B9613A01B5: client=externedomain.com[xx.xxx.xxx.xxx]
Nov 24 13:53:57 stefanshome before-queue[31284]: check handlers for addr: user@externedomain.com
Nov 24 13:53:57 stefanshome before-queue[31284]: check handlers for addr: ich@meinserver.de
Nov 24 13:53:57 stefanshome before-queue[31284]: Processing handlers...
Nov 24 13:53:57 stefanshome before-remote[31286]: check handlers for addr: user@externedomain.com
Nov 24 13:53:57 stefanshome before-remote[31286]: check handlers for addr: ich@meinserver.de
Nov 24 13:53:57 stefanshome before-queue[31284]: hook_dir = '/opt/psa/handlers/before-queue'
Nov 24 13:53:57 stefanshome before-queue[31284]: call_handlers: call executable = '/opt/psa/handlers/info/05-grey-Wbza92/executable'
Nov 24 13:53:57 stefanshome greylisting filter[31287]: Starting greylisting filter...
Nov 24 13:53:57 stefanshome greylisting filter[31287]: Penalty mode enabled
Nov 24 13:53:57 stefanshome before-queue[31284]: handlers_stderr: DEFER
Nov 24 13:53:57 stefanshome before-queue[31284]: call_handlers: DEFER during call '/opt/psa/handlers/info/05-grey-Wbza92/executable' handler
Nov 24 13:53:57 stefanshome before-queue[31284]: call_handlers: stop call handlers from dir '/opt/psa/handlers/before-queue/global'
Nov 24 13:53:57 stefanshome before-remote[31286]: Lost connection
Nov 24 13:53:57 stefanshome before-remote[31286]: Some error occured
Nov 24 13:53:58 stefanshome postfix/smtpd[31032]: lost connection after DATA from localhost.localdomain[127.0.0.1]
Nov 24 13:53:58 stefanshome postfix/smtpd[31032]: disconnect from localhost.localdomain[127.0.0.1]
Nov 24 13:53:58 stefanshome postfix/spawn[31030]: warning: command /usr/lib/plesk-9.0/postfix-queue exit status 255
Nov 24 13:53:58 stefanshome postfix/smtpd[30343]: disconnect from externedomain.com[xx.xxx.xxx.xxx]

Why can i solve it?

Best regards

Stefan

 

[Satoriya]

You can try to rebuild qmail handlers:
http://kb.odin.com/en/6410

Follow the steps from "Additional information".