Issue Incoming mail problem

[anil35]

I have Plesk Obsidian 18.0.39 on linux has 92.205.25.11 ip address and I manage many web applications, web sites on this server. My problem is that mails from dekont@garantibbva.com.tr to any mailboxes of mirshipping.com (for example gizem@mirshipping.com) are not received. There is no problem for other mailboxes of other domains, dns and mail settings are ok. But I couldn't understand where is the issue.

 

[Kaspar]

Are both garantibbva.com.tr and mirshipping.com domains on your Plesk server?

 

[anil35]

Are both garantibbva.com.tr and mirshipping.com domains on your Plesk server?

Thanks for reply

These are different servers. I manage only mirshipping.com web site and mails. My ip address is 92.205.25.11

Regards

 

[Kaspar]

Look in to the mail log of your server to see of any emails form are actually received from garantibbva.com.tr If there is nothing in your mail log, than those messages are never send properly and there probably an issue with the mail server of garantibbva.com.tr.

You can install the Mail Log Browser extension to browse trough the mail log of your server.

 

[anil35]

Look in to the mail log of your server to see of any emails form are actually received from garantibbva.com.tr If there is nothing in your mail log, than those messages are never send properly and there probably an issue with the mail server of garantibbva.com.tr.

You can install the Mail Log Browser extension to browse trough the mail log of your server.

2021-11-24 08:33:39	postfix-local[21653]	935EF6550F: from=<dekont@garantibbva.com.tr>, to=<anil@mkomakina.com>, dirname=/var/qmail/mailnames
2021-11-24 08:33:39	postfix/qmgr[23627]	935EF6550F: from=<dekont@garantibbva.com.tr>, size=101912, nrcpt=1 (queue active)
2021-11-24 08:33:39	psa-pc-remote[23579]	935EF6550F: from=<dekont@garantibbva.com.tr> to=<anil@mkomakina.com>
2021-11-24 07:30:40	postfix-local[8518]	588C86E2A5: from=<dekont@garantibbva.com.tr>, to=<anil@mkomakina.com>, dirname=/var/qmail/mailnames
2021-11-24 07:30:40	postfix/qmgr[23627]	588C86E2A5: from=<dekont@garantibbva.com.tr>, size=105753, nrcpt=1 (queue active)
2021-11-24 07:30:40	psa-pc-remote[23579]	588C86E2A5: from=<dekont@garantibbva.com.tr> to=<anil@mkomakina.com>
2021-11-24 07:27:02	postfix-local[5752]	F369C25A388: from=<dekont@garantibbva.com.tr>, to=<anil@mkomakina.com>, dirname=/var/qmail/mailnames
2021-11-24 07:27:02	postfix/qmgr[23627]	F369C25A388: from=<dekont@garantibbva.com.tr>, size=105741, nrcpt=1 (queue active)
2021-11-24 07:27:02	psa-pc-remote[23579]	F369C25A388: from=<dekont@garantibbva.com.tr> to=<anil@mkomakina.com>

These are the mail logs incoming form dekont@garantibbva.com.tr to other mail address (mkomakina.com => this is one of web application I manage on my server) on my server excepting mirshipping.com. There is no log about incoming to mirshipping.com

I don't think there is no problem on garantibbva.com.tr; if problem was exist, there would not be other incoming mails from garantibbva.com.tr to mailboxes of other domains. So that, I was helpless to solve this issue.

In addition, I want to point that my disk usage on my server is %99 from now on, and I have been started to reducing it. Also, incoming mails to mailboxes on mirshipping.com are close to 100 for each. Let me know whether the issue occurs due to this or not.

Regards