Installation fails

[JonesJunior]

cannot install plesk 11

get the following error

The system cannot find the file specified. (Error code 2) at StartService 'MySQL'
Failed to install 'C:\ParallelsInstaller\parallels\PANEL-WIN_11.0.9\dist-msi-Microsoft-2003-i386\mysql-server-configurator.msi': Fatal error during installation. (Error code 1603)
Error: Action sequence 'install: configuring MySQL server...' of package 'mysql-server-configurator' has been failed with code 1603

 

[IgorG]

What is your Windows version? Have you downloaded autoinstaller file from http://download1.parallels.com/Plesk/PP11/11.0/Windows/ai.exe ?

 

[Origgi]

Similar problem here:

installing Upgrade Assistant...
Failed to install 'C:\ParallelsInstaller\parallels\PANEL-WIN_11.0.9\dist-msi-Microsoft-2003-i386\upgrade-assist.msi': Errore irreversibile durante l'installazione. (Error code 1603)
Error: Action sequence 'install: installing Upgrade Assistant...' of package 'upgrade-assist' has been failed with code 1603

If I check the log file it says:

Failed to install 'C:\ParallelsInstaller\parallels\PANEL-WIN_11.0.9\dist-msi-Microsoft-2003-i386\upgrade-assist.msi': Errore irreversibile durante l'installazione. (Error code 1603)
Action '<install-msi-package command-line='ADDLOCAL=ALL INSTALLDIR=&quot;[PLESK_INSTALLDIR]\Admin\bin&quot; ALLUSERS=1 ARPSYSTEMCOMPONENT=1 REBOOT=R' />' failed with error 1603
Error: Action sequence 'install: installing Upgrade Assistant...' of package 'upgrade-assist' has been failed with code 1603

I'm trying to update a 9.5.x version to 11.0.9 on Windows Web Server 2008 R2

Any suggestion will be appreciated...

 

[Origgi]

What is your Windows version? Have you downloaded autoinstaller file from http://download1.parallels.com/Plesk/PP11/11.0/Windows/ai.exe ?

I did and re-downloaded it from the link you posted: it downloaded again alla packages and stopped with the same error. Now it says, on the installation upgrade page, that I have version 11.0.9 and that upgrades are available, but when I log into the control panel it shows again version 9.5 as nothing has been installed as I think...

 

[Brodrick]

It appears that i am having the same problem.

 

[Origgi]

It appears that i am having the same problem.

Did you find any solution?

 

[Brodrick]

No. I was really hoping to have heard from a plesk support agent by now !!!!

I am not a technical numpty but it does appear that installing software is never as easy as it should be... especially where Microsoft is concerned.

 

[Origgi]

No. I was really hoping to have heard from a plesk support agent by now !!!!

Yeah, me too...