Installation hangs when upgrading from 8.64 to 9.5.2

[ncc@sgcom.com.s]

We are trying to upgrade from Plesk 8.6.4 to 9.5.2 using the full installer. However, every time the installation reaches the part, "Applying security for D:\.....\Plesk\Mail Servers", the installation doesn't move on.

We have MailEnable 3.63.

Is there way to see the problem and resolve the problem. We have also try to create a log the file for the installation but there was nothing useful explain in the log file.

Can someone help us?

Thanks!

 

[IgorG]

Did you tried to repair Plesk with reconfigurator?

 

[ncc@sgcom.com.s]

Did that... but still the installation still get hanged at that stage.

Since it hangs there, you cannot restart the computer with the same terminal session. We have to open another terminal session to reboot the computer.

Once the computer is restarted, we use the AutoUpdater to check. It shows that everything is properly updated.

I believe everything is updated except the PSA database. This can be clearly explained when we access the Plesk Panel, the followings are displayed before the login page:



ERROR: com_exception
<b>Source:</b> Microsoft JET Database Engine<br/><b>Description:</b> The Microsoft Jet database engine cannot find the input table or query 'ip_pool'. Make sure it exists and that its name is spelled correctly.

Additionally, an exception has occurred while trying to report this error: com_exception
<b>Source:</b> Microsoft JET Database Engine<br/><b>Description:</b> The Microsoft Jet database engine cannot find the input table or query 'PersistentCache'. Make sure it exists and that its name is spelled correctly.

0: common_func.php3:161
com->execute(string 'select c1.id, c1.type
from (((clients c1
inner join clients c2 on c1.parent_id=c2.id)
inner join ip_pool p1 on c1.pool_id = p1.id)
inner join ip_pool p2 on c2.pool_id = p2.id)
inner join IP_Addresses ip on ip.id = p1.ip_address_id
where p2.type='exclusive' and ip.ip_address = '210.193.7.250' and p2.ip_address_id = p1.ip_address_id', NULL null)

1: common_func.php3:161
db_query(string 'select c1.id, c1.type
from (((clients c1
inner join clients c2 on c1.parent_id=c2.id)
inner join ip_pool p1 on c1.pool_id = p1.id)
inner join ip_pool p2 on c2.pool_id = p2.id)
inner join IP_Addresses ip on ip.id = p1.ip_address_id
where p2.type="exclusive" and ip.ip_address = "210.193.7.250" and p2.ip_address_id = p1.ip_address_id')

2: common_func.php3:208
db_query_ex(string 'select c1.id, c1.type
from (((clients c1
inner join clients c2 on c1.parent_id=c2.id)
inner join ip_pool p1 on c1.pool_id = p1.id)
inner join ip_pool p2 on c2.pool_id = p2.id)
inner join IP_Addresses ip on ip.id = p1.ip_address_id
where p2.type="exclusive" and ip.ip_address = "?(ip)" and p2.ip_address_id = p1.ip_address_id', array)

3: elements.php3:1144
getCustomPageTitle(object of type UserNone)

4: elements.php3:1117
getPleskTitle()

5: login.php3:28



A check on the PSA database shows that the "ip_pool" table does not existed. The fields for "clients" table are not available or parent_id, type, overuse.

How can I upgrade the PSA database manually?

Any way that can be solved?

 

[ncc@sgcom.com.s]

Since it is so hard to upgrade Plesk, I think I may consider giving it up totally on the products.

 

[TIBS-FNQ]

Ever get a reply to this? I am considering upgrade (but only if .net 4 ever becomes available), but don't want to even attempt it if there are these types of issues.