is it safe to update customers' wordpress installations

[tkalfaoglu]

A general question this time: PLESK warns me that either the version or the addon of some customer is out of date.. should I update them? is it safe? (reminds me of that movie, the marathon man)

 

[UFHH01]

Hi tkalfaoglu,

IF the customer gave you the right to update/upgrade/patch his/her content, then you are allowed to update/upgrade/patch wordpress and/or plugins and themes.
You only have the right to update/upgrade/patch the customers content without a specific permission, if a non-update/upgrade/patch is a security risk to the server. ( These informations are just to inform you about the legal rights! )

You never can be sure, that a wordpress - plugin/theme ( or their updates/upgrades/patches ) is "safe", or could lead to issues/errors/problems, because the plugins among themselves, can also cause issues/errors/problems, as well as updates/upgrades/patches could change the content - layout. From my point of view as a hoster and therefore service provider, I would never dare to interact with the customers content, when he/she doesn't explizit ask for the interaction in every single situation. Exceptions are ONLY server - safety - relevant interactions, as stated above.

 

[tkalfaoglu]

Great answer; many thanks.. I am mass mailing them and asking if they want us to include them into the auto-update loop.

 

[tkalfaoglu]

Viewing a wordpress installation in plesk is giving me this error:
PHP Fatal error: Call to undefined function is_admin() in /usr/share/plesk-wp-cli/php/WP_CLI/Runner.php(996) : eval()'d code on line 79

 

[UFHH01]

Hi tkalfaoglu,

Viewing a wordpress installation in plesk is giving me this error:
PHP Fatal error: Call to undefined function is_admin() in /usr/share/plesk-wp-cli/php/WP_CLI/Runner.php(996) : eval()'d code on line 79

Pls. check the corresponding "wp-config.php" and be aware, that a customer might have configured it with special options.