• Our team is looking to connect with folks who use email services provided by Plesk, or a premium service. If you'd like to be part of the discovery process and share your experiences, we invite you to complete this short screening survey. If your responses match the persona we are looking for, you'll receive a link to schedule a call at your convenience. We look forward to hearing from you!
  • The BIND DNS server has already been deprecated and removed from Plesk for Windows.
    If a Plesk for Windows server is still using BIND, the upgrade to Plesk Obsidian 18.0.70 will be unavailable until the administrator switches the DNS server to Microsoft DNS. We strongly recommend transitioning to Microsoft DNS within the next 6 weeks, before the Plesk 18.0.70 release.
  • The Horde component is removed from Plesk Installer. We recommend switching to another webmail software supported in Plesk.

Mail Enable - "Message Delivery Delay"

F

fholzkamp

Guest
My users are getting the following message being bounced back to them quite often (I edited out identifiable information and used <> to insert descriptions) -

MailEnable: Message delivery has been delayed.

Message is waiting at <server_name> for delivery to <recipient's_domain_name>.

Reason: Mail Server for <recipient's_domain_name> could not be contacted at this time. MailEnable will keep trying to deliver this message and will notify you of any progress.


My question is, can this be stopped or delayed longer than 30 seconds after the message is sent? It seems to be creating a lot of excess mail. Could this be a configuration problem?
 
I have not has this problem and don't think its a Plesk issue. I have been using Mail Enable for some years. You might want to pass this question to them at www.mailenable.com They have a good support area on their site.

Can we not block out motormouth (oops sorry - momotan) from this forum for grown-ups! I have been using Plesk for a few years now and it has helped my business grow. The Windows version is proving to be a little troublesome but knowing Plesk they will get over these teething problems.
 
After further troubleshooting, this problem appears to be directly related to DNS server responses, or the lack of response (time outs) from our upstream provider, MCI/UUNet. There's been some abuse problems lately, so we changed the DNS settings to different servers.

HOWEVER - changing the DNS settings on the Windows 2003 Web Edition server in TCP/IP properties does NOT change them in MailEnable.

So now, everything else, EXCEPT MailEnable is using the new DNS servers. However - MailEnable still uses the original DNS servers from installation.

I'm sure this is a configuration file somewhere. Any idea?

Thanks.
 
This might be a stupid question but have you altered the DNS settings in the SMTP connector in Mail Enable? To do this run the management console (MailEnable.msc) found in ProgramFiles\SWsoft\Plesk\MailEnable\Bin
 
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