Massive problems after upgrading to 10.3.1

[Veidit]

So, I thought it was time to upgrade from 10.2 to 10.3.1... But no.

I upgraded and now I can't install any other applications and I get several errors on other pages.
When running the installation repeatedly: ./parallels_installer_v3.10.0_build110701.11_os_CentOS_5_i386 --select-release-current I have to remove these to packages pp-sitebuilder plesk-billing otherwise the installation won't continue.

Before the upgrade starts I get this:

Preparing Your System for Product Installation
===============================================================================

There are 10 packages required for the product to function properly, which
were not found in your system.

There are 71 packages that need to be upgraded
in order to install the product.

There are 23 packages that are installed, but will be removed.


At the end I get:

Läser om konfiguration av cron-demonen: [ OK ]
The post-install process is completed

Congratulations!
Customer & Business Manager has been successfully installed on your server.

Use the following URLs to access the system.

For administrator's panel:
https://MYDOMAIN:8443/plesk-billing/admin
For client's panel:
https://MYDOMAIN:8443/plesk-billing/client
For access to the ordering system:
https://MYDOMAIN:8443/store/

Use the login name 'admin' and the same password that you use for logging in to
Plesk Control Panel.

All Customer & Business Manager documentation is available at
http://www.parallels.com/products/plesk/documentation/


ERROR: Unable to proceed with the installation until the package pp-sitebuilder-10.3.0-35814.11063001.noarch is removed from the system.
Not all packages were installed.
Please resolve this issue and try installing the packages again.
If you cannot resolve the issue on your own, contact product technical support for assistance.


This happens each and every time
I have attatched the autoinstaller3.log file to this post.

 

[Veidit]

IgorG, it would be great with an answer from you.

 

[calal]

Upgrding to 10.3.1

So glad I found this post.
As the saying goes every time there is a update: "Let the games begin"

Has anyone else had issues with the new update ? I am afraid to preform the update until all the bugs are worked out. Hate being the guinea pig.

 

[IgorG]

What sort of output of command

# rpm -q pp-sitebuilder

?

 

[Veidit]

[root@webhotell ~]# rpm -q pp-sitebuilder
pp-sitebuilder-10.3.0-35814.11063001

 

[IgorG]

Please send me in PM login credentials to this server if possible. I will check it there.

 

[Veidit]

Please send me in PM login credentials to this server if possible. I will check it there.

Done, thanks for taking a look.

 

[IgorG]

Well. I have checked your server. First of all there were different versions in following places:

# rpm -q psa
psa-10.3.1-cos5.build1012110718.16

# cat /usr/local/psa/version
10.2.0 CentOS 5 1011110331.10

mysql> select * from misc where param='version';
+---------+--------+
| param | val |
+---------+--------+
| version | 010120 |
+---------+--------+
1 row in set (0.00 sec)

I have corrected it with running

# /usr/local/psa/bootstrapper/pp10.12.0-bootstrapper/bootstrapper.sh repair

But autoinstaller error message about pp-sitebuilder dependences problems still persist.
Looks like problem in that there was installed (manually?) wrong PHP 5.2 version instead correct 5.1 version:

[root@webhotell ~]# rpm -qa | grep php
php-pear-Date-1.4.7-2.el5.centos
php-pear-Log-1.11.6-1.el5
php-pear-HTTP-Request-1.4.4-1.el5
php52-common-5.2.17-1.ius.el5
php52-xml-5.2.17-1.ius.el5
php-pear-Net-SMTP-1.4.4-1.el5
php-pear-DB-1.7.13-1.el5.centos
php52-imap-5.2.17-1.ius.el5
php-pear-MDB2-Driver-mysql-1.4.1-3.el5.centos
php-pear-Mail-1.1.14-5.el5.1
psa-php5-configurator-1.6.1-cos5.build1012110621.17
php-pear-Mail-Mime-1.4.0-1.el5.centos
php52-cli-5.2.17-1.ius.el5
php-pear-Auth-SASL-1.0.4-1.el5
php-pear-MDB2-2.4.1-2.el5.centos
php52-pear-1.9.4-1.ius.el5
php-pear-Net-Sieve-1.2.2-1.el5
php52-mbstring-5.2.17-1.ius.el5
php-pear-Net-URL-1.0.15-1.el5.centos
php-pear-File-1.2.2-1.el5.centos
php5-ioncube-loader-4.0.7-11030112
php-pear-Net-Socket-1.0.10-1.el5
php52-mysql-5.2.17-1.ius.el5
php52-gd-5.2.17-1.ius.el5
php52-pdo-5.2.17-1.ius.el5
php52-5.2.17-1.ius.el5

I can recommend you try to set PHP53 in autoinstaller and run but not sure that it will help. Maybe manual upgrade will help. If not - contact Parallels Support Team.

 

[Kirill K]

Such problem may occurs because of:
1. upgrade to 10.3.1 from "preview" build of one of previous Plesk versions
2. manual installation of "preview" build of our php ("preview" build in autoinstaller3.log - 11041315)

Try to upgrade your php to php53 via our autoinstaller (or remove all installed php packages and install our php via autoinstaller).

 

[COnradoC]

Same Problem here after update from 10.3.1 to 10.4.4 trying to upgrade with

/usr/local/psa/admin/sbin/autoinstaller --select-release-current --upgrade-installed-components

generates the error :

File downloading BILLING_10.4.4/thirdparty-rpm-RedHat-all-all/thirdparty-10.4.4-rhall-all.hdr.gz: 100% was finished.
Determining the packages that need to be installed.

ERROR: Unable to proceed with the installation until the package pp-sitebuilder-10.4.4-36793.11110312.noarch is removed from the system.

PHP53 ist installed by autoinstaller.

[root@~]# rpm -qa |grep php
php-common-5.1.6-27.el5_5.3
php-mbstring-5.1.6-27.el5_5.3
php-5.1.6-27.el5_5.3
php-pdo-5.1.6-27.el5_5.3
php-imap-5.1.6-27.el5_5.3
php-mysql-5.1.6-27.el5_5.3
php-cli-5.1.6-27.el5_5.3
psa-php5-configurator-1.6.1-cos5.build1013111101.14
php5-ioncube-loader-4.0.7-11062118
php-gd-5.1.6-27.el5_5.3
php-xml-5.1.6-27.el5_5.3

Operating System is CentOS5 x64 on Virtuozzo VE

Version Information:

mysql> select * from misc where param='version';
+---------+--------+
| param | val |
+---------+--------+
| version | 010134 |
+---------+--------+
1 row in set (0.00 sec)

rpm -q psa
psa-10.4.4-cos5.build1013111102.18

# cat /usr/local/psa/version
10.4.4 CentOS 5 1013111102.18

Sitebuilder Version:

rpm -q pp-sitebuilder
pp-sitebuilder-10.4.4-36793.11110312

Any Ideas?
THX

 

[COnradoC]

Problem solved! After deselecting QMAIL from autoinstaller the Update works fine.