Migrating from helm to plesk

[wsani]

So, I've been trying to figure out the migration plans for us to move 700+ domains to plesk. So far, no real success but I'm not one bit surprised since I set my expectations way low

Moving on... I get the following error during the migration: Error: Unable to deploy the migrated objects: Unable to run migrmng: Cannot restore dump. [Contains non LDH characters]

The migration log displays the following:

12/09/2007 01:16:03 : Migration started from host: 10.20.41.10
12/09/2007 01:17:46 : Start selective migration
12/09/2007 01:17:53 : Mail backup for 4 accounts started.
12/09/2007 01:18:00 : Errors occured while reading messages for the account mail@******. ( Capability Backup Mail Messages does not supported by SMTP provider )
12/09/2007 01:18:06 : Errors occured while reading messages for the account support@******. ( Capability Backup Mail Messages does not supported by SMTP provider )
12/09/2007 01:18:13 : Errors occured while reading messages for the account info@******. ( Capability Backup Mail Messages does not supported by SMTP provider )
12/09/2007 01:18:19 : Errors occured while reading messages for the account bince@******. ( Capability Backup Mail Messages does not supported by SMTP provider )
12/09/2007 01:18:19 : Mail backup finished
12/09/2007 01:18:19 : 4 out 4 accounts have errors.
12/09/2007 01:18:28 : Processing Client ****** ...
12/09/2007 01:18:28 : Target client for domains migration is: user name = USER, login = USER, password = blah
12/09/2007 01:18:29 : Processing domain...
12/09/2007 01:18:29 : Added Domain name = ******, display name = ******
12/09/2007 01:18:29 : Processing Hosting for domain ******
12/09/2007 01:18:31 : Set Mail to nonexistent user = Catch to address info@******
12/09/2007 01:18:31 : Added Mail name= mail, password = ******
12/09/2007 01:18:31 : Added Mail name= support, password = ******
12/09/2007 01:18:31 : Added Mail name= info, password = ******
12/09/2007 01:18:31 : Added Mail name= bince, password = ******
12/09/2007 01:18:31 : User database ****** on domain ****** will be migrated to Microsoft SQL database server localhost
12/09/2007 01:18:35 : Processing Database... database name is ******
12/09/2007 01:18:35 : Processing Database users...
12/09/2007 01:18:36 : Added Database user, login = bincem, password = ******
12/09/2007 01:18:36 : Added Database user, login = bince76, password = b******
12/09/2007 01:18:36 : Success. Microsoft SQL database ****** configuration added
12/09/2007 01:18:36 : Cannot restore dump. [Contains non LDH characters]

Any suggestions?

 

[OZyryanov]

Hello!

It was one time when we had similar error (Cannot restore dump. [Contains non LDH characters]) ... In that case we find non-UTF8 character inside dump file, after we deleted this character the process of restoring continued well.

we should research these files
%PLESK_INSTALL_DIR%\PMM\Store\Main\PleskDump\objects\structure.tgz
%PLESK_INSTALL_DIR%\PMM\Store\Main\PleskDump\objects\structure.xml
Actually, you will found only one of them (structure.tgz is zipped structure.xml)

You might send log and dump files to us and we will research them or give us access to yours servers.

After you have found errors (non UTF-characters) in structure.xml and have fixed its, you could run

%PLESK_INSTALL_DIR%\admin\bin\mirgmng.exe --restore

to restore this dump manually.

Please, write a private message, if you still have the problem.

Thank you.

 

[wsani]

How can I find the non-UTF8 character? Looking at the XML file, I see a lot of different characters and values, knowing what to look for might be helpful.

Should I submit a support ticket?

 

[OZyryanov]

You could find non-UTF characres using special editors (but not all can do it). Usually these symbols will look strange.

You could send this file to me (please write private message), i will investigate it and reply with corrected file.

You could submit a support ticket also.

Thank you.

 

[wsani]

I couldn't PM you the content because the content is too many. Should I submit the ticket?

 

[Andrey Kareev]

Hello.
Please submit a ticket with the issue.

 

[OZyryanov]

Please see private message.

 

[leozim]

Hello,

I have same problem, but on structure.xml not have special characters, only password of old server have ? simbol, its possible this are a problem?

 

[OZyryanov]

Hello! The problem was with the migration of DNS record's of TXT types.

Such records was not migrated correctly to Plesk and restore had been failed with error.

Thanks.

 

[wsani]

Thanks for letting us know.

 

[leozim]

Thanks for sugestion

I try to remove txt entry of spf, but problem persist.

Have another special configuration causing this problem?

Thanks

 

[OZyryanov]

Could you send us log file or post hire its part with error message and some lines before it?

(please note, log file contains some private data).

 

[leozim]

Hi,

I found problem, I need to remove all spf configurations on old server (with helm), and now migrate.

The migration from helm is very slow, I see on filemon, all email mesages is copied one by one, without compress, very slowing... I sugest of plesk migration manager zip messages to make migration more fast

Thanks

 

[leozim]

Hello,

Last question, its possible make migrations from plesk manually, for exempla, generate backup on old server with command line, I already of its possible restore manuall after all files is copied to new server on pasta nativedump

Thanks

 

[OZyryanov]

Hello!

Could you tell do you migrate from helm or from plesk and where you migrate to? What the reason to use command line? (it is more complex way than standard GUI).

Thanks.

 

[OZyryanov]

Sorry, i skip your last post.

spf - it is the TXT record by nature. Unfortunately I do not point to this in my post.

PMM has already zip messages and i am not sure that it is help you to speed up migration process (by idea zipping is slow down the process ). And command line is not solve this problem (but it is very interesting to know what is slow down backup). The mail messages migration is file-oriented process anyway.

If you do not need migrate mail messages (or want to migrate it later), you could try to use next scenario:

Stop Plesk migration agent (remote computer)
Open Plesk migration agent folder (remote computer) and delete (change extension) for all files by mask
"C:\Program Files\SWsoft\Plesk Migrator Agent\Platforms\MailMsgMigrator\*mailsrvprovider.dll" .

I am not sure, but it is should make Plesk migration agent skip mail messages backup with error messages in the log file. Please try this on small migration.
You could migrate mail messages later using mail messages migration after helm migration (reinstalling Plesk Migration agent on remote host).

Thanks.