Issue my domain got blocked from yahoo gmail and ...

[nazihheni]

Hi please I'm newbie to plesk and the DNS records configurations and I want to fix my issues

this my test on mail-tester

Spam Test Result

You sent us an email? Check here if it passed our tests

www.mail-tester.com

and I'm still having issue like :

This is the mail system at host server.expressshop.tn.

I'm sorry to have to inform you that your message could not
be delivered to one or more recipients. It's attached below.

For further assistance, please send mail to postmaster.

If you do so, please include this problem report. You can
delete your own text from the attached returned message.

The mail system

<xxxxxxx@hotmail.fr>: host eur.olc.protection.outlook.com[104.47.17.161]
said: 500 command unrecognised or out of order (in reply to MAIL FROM
command)
Reporting-MTA: dns; server.expressshop.tn
X-Postfix-Queue-ID: 0B25F3DB4
X-Postfix-Sender: rfc822; contact@expressshop.tn
Arrival-Date: Thu, 23 Dec 2021 03:34:09 +0000 (UTC)

Final-Recipient: rfc822; xxxxxxx@hotmail.fr
Original-Recipient: rfc822;xxxxxxx@hotmail.fr
Action: failed
Status: 5.0.0
Remote-MTA: dns; eur.olc.protection.outlook.com
Diagnostic-Code: smtp; 500 command unrecognised or out of order

any help please

 

[Fabian H]

You're facing several problems.
First off all, you should configure SPF, DKIM and DMARC, so the servers which are checking these will not mark your mail as spam or block it.
Second, outlook's mail service doesn't understand what you've done there.
How have you set up your mail account? Are there any entries in /var/log/maillog regarding this mail?

 

[mow]

First off all, you should configure SPF, DKIM and DMARC, so the servers which are checking these will not mark your mail as spam or block it.

Those are apparently enabled in plesk (the message is signed), but it seems DNS is external and the key has not been added there.
Also, the SPF address is wrong, and reverse DNS must be set.

 

[nazihheni]

Those are apparently enabled in plesk (the message is signed), but it seems DNS is external and the key has not been added there.
Also, the SPF address is wrong, and reverse DNS must be set.

Thank you Mow for your response can you tell me how I can set a reverse DNS please ?
and what SPF I should to put ? my actual records are :

v=spf1 +a +mx +ip4:<xxx.xxx.xx.xx> include:relay.mailchannels.net ~all

default._domainkey.expressshop.tn.

TXT

v=DKIM1; p=......................................

_dmarc.expressshop.tn.

TXT

v=DMARC1; p=none

Thank you in advance ?

 

[nazihheni]

You're facing several problems.
First off all, you should configure SPF, DKIM and DMARC, so the servers which are checking these will not mark your mail as spam or block it.
Second, outlook's mail service doesn't understand what you've done there.
How have you set up your mail account? Are there any entries in /var/log/maillog regarding this mail?

Hi Fabian Thank you for your advice so I fixed the SPF and DKIM , DMarc records but I guess i sill have an issue with the ptr record it seems to be good but I still get rejected emails

Spam Test Result

You sent us an email? Check here if it passed our tests

www.mail-tester.com

any help plz

 

[Fabian H]

Hi,
I just validated your ptr, you don't have one set.

[fabian@fhw ~]$ dig PTR 102.219.176.3 +short
[fabian@fhw ~]$

When have you created the ptr record? It can take up to 2 days until it is known in all nameservers.

So, you are also blacklisted from the SORBS DNSBL.
You should contact your Provider so he can request a delisting for your ip address.