new email Clients does not Receive Emails

[Sven]

Hi.
After an Update from plesk 11 up to 12.0.18, i get a failure.
Because all old clients works great. But if i put a new client into my plesk, i can bot Receive any emails in this new one. But i can Sent it. Webmail Displays Senf mails. But there i cant also Receive any Mails. But Mails will be received in server. Because i found Mail in /var/mail/..
So, why they will not Transport to the client?

Plesk works on this Domain which wont Receive mails

 

[UFHH01]

Hi Sven,

please have a look and bookmark:

Odin / Parallels Plesk Panel for Linux services logs and configuration files ( KB - article: 111 283 )​

You will find there all kinds of log - file locations and configuration - file - locations, which are needed for investigations to issues/problems/questions. Please include not only depending errors from your log in your next post, consider as well to provide informations about your operating system, about the mail-server in use and what you did to resolve the issue, so that people willing to help do not have to guess, what might be unusual or misconfigured.


For mail - issues, Odin invented the mchk - utility, with the most common usage:

/usr/local/psa/admin/sbin/mchk --with-spam​

... for more commands of this utility, please use the "--help" string after the command:

/usr/local/psa/admin/sbin/mchk --help​

Another option to solve issues on your server is the bootstrapper utility. It checks and repairs a lot of possible settings and configurations on your server. You will as well get a very decent repair - log - file, which you can include in your posts, in case of issues.

/usr/local/psa/bootstrapper/pp12.0.18-bootstrapper/bootstrapper.sh repair​