New Plesk Key

[Jayson]

Hello,

I have recently moved to Plesk 11.09 on a virtual Centos environment. My old 10.x key did not get transferred during the migration and I have been trying to get another key for the new install.

Does anyone know of an address I should be contacting. I have emailed licenses@parallels.com with a description of the problem and the number of my old key, but after a week of emailing I have yet to receive a response. I only have limited time until this key runs out.


Thanks,

Jayson

 

[IgorG]

Have you tried call to nearest office http://www.parallels.com/contact/ ?

 

[abdi]

Jayson, that again depends...You can contact Paralles if you purchased the licence from them directly otherwise, you would have to contact the company / reseller whom you purchased the key from. Usually your DC or server provider.

 

[Jayson]

The problem is not solved yet, but I found how to generate a Free support request with licensing being the reason. At least it gets me a support ticket # which will be addressed by a Parallels license support person. I bought the license from parallels, so there should be no problem.

Thanks for the help

 

[abdi]

Oh Great, since you bought it from help, you should indeed get a VIP support service for this ...

 

[IgorG]

Jayson, could you please send me ticket ID in PM? I will check how it is processed.