Resolved No Email receive

[christanto]

Server operating system version

Ubuntu 22.04.3 LTS

Plesk version and microupdate number

Plesk Obsidian Version 18.0.54

Hey community,

My server is no longer receiving emails. I have checked with mx toolbox. everything is fine. mx address is publicly known.
The email logs also look normal, there is no error or anything like that. Example from email logs:

Expand/Collapse Block: Log

2023-08-10 14:36:16	info	dovecot [1240738]	service=imap, user=info@it-mation.de, ip=[::1]. Disconnected: Logged out rcvd=50, sent=581
2023-08-10 14:36:16	info	dovecot [1240738]	imap-login: Login: user=<info@it-mation.de>, method=PLAIN, rip=::1, lip=::1, mpid=1297583, TLS, session=<o2Wo15ACgM8AAAAAAAAAAAAAAAAAAAAB>
2023-08-10 14:36:04	info	dovecot [1240738]	service=imap, user=info@adechristanto.de, ip=[::1]. Disconnected: Logged out rcvd=91, sent=1005
2023-08-10 14:36:04	info	dovecot [1240738]	imap-login: Login: user=<info@adechristanto.de>, method=PLAIN, rip=::1, lip=::1, mpid=1297457, TLS, session=<JBjm1pACkLAAAAAAAAAAAAAAAAAAAAAB>
2023-08-10 14:35:16	info	dovecot [1240738]	service=imap, user=info@it-mation.de, ip=[::1]. Disconnected: Logged out rcvd=50, sent=581
2023-08-10 14:35:16	info	dovecot [1240738]	imap-login: Login: user=<info@it-mation.de>, method=PLAIN, rip=::1, lip=::1, mpid=1297070, TLS, session=<Yy4K1JACMsQAAAAAAAAAAAAAAAAAAAAB>
2023-08-10 14:35:03	info	dovecot [1240738]	service=imap, user=info@adechristanto.de, ip=[::1]. Disconnected: Logged out rcvd=91, sent=1005
2023-08-10 14:35:03	info	dovecot [1240738]	imap-login: Login: user=<info@adechristanto.de>, method=PLAIN, rip=::1, lip=::1, mpid=1296967, TLS, session=<NxJH05ACEs8AAAAAAAAAAAAAAAAAAAAB>
2023-08-10 14:34:15	info	dovecot [1240738]	service=imap, user=info@it-mation.de, ip=[::1]. Disconnected: Logged out rcvd=50, sent=581
2023-08-10 14:34:15	info	dovecot [1240738]	imap-login: Login: user=<info@it-mation.de>, method=PLAIN, rip=::1, lip=::1, mpid=1296605, TLS, session=<tQFr0JAC6KoAAAAAAAAAAAAAAAAAAAAB>
2023-08-10 14:34:02	info	dovecot [1240738]	service=imap, user=info@adechristanto.de, ip=[::1]. Disconnected: Logged out rcvd=91, sent=1005
2023-08-10 14:34:02	info	dovecot [1240738]	imap-login: Login: user=<info@adechristanto.de>, method=PLAIN, rip=::1, lip=::1, mpid=1296497, TLS, session=<ZoGmz5ACAt8AAAAAAAAAAAAAAAAAAAAB>
2023-08-10 14:33:53	info	postfix/anvil [1294658]	statistics: max cache size 3 at Aug 10 14:30:28
2023-08-10 14:33:53	info	postfix/anvil [1294658]	statistics: max connection count 1 for (smtps:187.11.252.160) at Aug 10 14:29:59
2023-08-10 14:33:53	info	postfix/anvil [1294658]	statistics: max connection rate 1/60s for (smtps:187.11.252.160) at Aug 10 14:29:59
2023-08-10 14:33:15	info	dovecot [1240738]	service=imap, user=info@it-mation.de, ip=[::1]. Disconnected: Logged out rcvd=50, sent=581
2023-08-10 14:33:15	info	dovecot [1240738]	imap-login: Login: user=<info@it-mation.de>, method=PLAIN, rip=::1, lip=::1, mpid=1296139, TLS, session=<eEXQzJAC3o8AAAAAAAAAAAAAAAAAAAAB>

One thing that is unusual is when I go to email settings, then I get this error:
SQLSTATE[HY000] [1698] Access denied for user 'es_tvcjwyf'@'localhost'

Is there any sollution for this??

Thank you
Chris

 

[Peter Debik]

What happens to emails that are sent to your server from an external system? Are they returned with an error message? Which one?

 

[Peter Debik]

According to the same post on the Plesk Facebook group, this has been resolved using a solution from Plesk, incoming email not received

 

[christanto]

According to the same post on the Plesk Facebook group, this has been resolved using a solution from Plesk, incoming email not received

Yes. it is solved. Thank you so much.

BUT...now another problem has arised:
This is the config from Autodiscovery:

Expand/Collapse Block: curl https://it-mation.de/mail/config-v1.1.xml?emailaddress=info@it-mation.de

chris@plesk:~$ curl https://it-mation.de/mail/config-v1.1.xml?emailaddress=info@it-mation.de


<!-- Copyright 1999-2023. Plesk International GmbH. All rights reserved. -->


<clientConfig version="1.1">


<emailProvider id="it-mation.de">


<domain>it-mation.de</domain>


<displayName>info@it-mation.de</displayName>


<displayShortName>info@it-mation.de</displayShortName>


<incomingServer type="imap">


<hostname>it-mation.de</hostname>


<port>993</port>


<socketType>SSL</socketType>


<authentication>password-cleartext</authentication>


<username>info@it-mation.de</username>


</incomingServer>


<outgoingServer type="smtp">


<hostname>it-mation.de</hostname>


<port>465</port>


<socketType>SSL</socketType>


<authentication>password-cleartext</authentication>


<username>info@it-mation.de</username>


</outgoingServer>


<incomingServer type="pop3">


<hostname>it-mation.de</hostname>


<port>995</port>


<socketType>SSL</socketType>


<authentication>password-cleartext</authentication>


<username>info@it-mation.de</username>


</incomingServer>


</emailProvider>


</clientConfig>

But in Email clients (outlook,etc) Autodiscover has given "mail.it-mation.de" for in/outcoming, so it can't login.
So if I try to setup manually using "it-mation.de" and its work.

How to solve it? is there any something I missed in the configuration?

 

[Peter Debik]

It could be an issue with Outlook, which in its latest versions is not following some standards.

Autodiscover for the latest Outlook version 2019 and O365

Mail autodiscover in Plesk Obsidian does not support the latest Outlook version 2019 and O365. Developing support to Microsoft proxy servers for autodiscover requests is required.

plesk.uservoice.com