Resolved No mails from this forum when someone replies to my threads

[King555]

Since this forum operates under the new domain talk.plesk.com I do not get any mails when someone replies to my threads. But the option in the configuration has been checked. Are there any known problems concerning this? I use the German provider "GMX". I checked the spam filter, but no mails there. I can only imagine that the mails were completely deleted when they arrived. Maybe I could put the Plesk mail domain on my whitelist, but then someone has to tell me whether it's *@plesk.com or something else.

Thanks in advance!

 

[UFHH01]

Hi King555,

the sender for Plesk Forum eMails is

Plesk Forum <plesk-talk@plesk.com>

... and you are fine to whitelist *@plesk.com , because you will get any spam from Plesk.

 

[King555]

Thanks, I've put the address on my whitelist. Hopefully this will work.

 

[King555]

Sorry, but I have to revive this thread. There are still no mails coming. I don't think it's a problem of my mail provider. It's one of the largest freemail providers in Germany and first I've put the address plesk-talk@plesk.com on the whitelist and then *@plesk.com (yes, that's the right format). According to the provider's whitelist description those mails are never sorted out as spam.

Does the Plesk server really sends out all mails correctly to all providers? Is there some "hidden" setting in my profile, which I also have to enable?

EDIT: I checked all settings again, everything seems to be enabled.

 

[UFHH01]

Hi King555,

let's investigate some possible root causes:

Are you receiving eMails, when a private conversation message has been created? ( I recently send you a private message, so did you receive a corresponding eMail? ).​

 

[IgorG]

@King555 please check PM from me.
Thanks.

 

[King555]

@UFHH01 No, I do not get any mails from the forum, although I activated all notifications.

@IgorG Thanks, I already replied. At this point I'm suspecting that GMX blocks the IP of the Plesk forum mailserver.

 

[UFHH01]

Hi King555,

it is quite easy to CHANGE you eMail - address in your profile settings, just to proove and investigate, if GMX is your root cause.

 

[King555]

I changed the address. Could you please reply to this thread so I can test it? Thanks!

Btw: It's not possible to contact GMX by mail, only via telephone, which costs 4 EUR per call. So working on a solution with GMX would be impossible.

 

[UFHH01]

I changed the address. Could you please reply to this thread so I can test it? Thanks!

Voilá

 

[King555]

Works, thanks!

So GMX doesn't like Plesk!

 

[UFHH01]

Btw: It's not possible to contact GMX by mail, only via telephone, which costs 4 EUR per call. So working on a solution with GMX would be impossible.

=> Kontaktformular | GMX Postmaster​

 

[King555]

Oh... Did not find this via the main website. Thank you, I will contact them.

 

[Paul Ellison]

I found I needed to add a whitelist entry to receive notification emails too. MagicSpam was catching them.

 

[King555]

Unfortunately this does not work with GMX. But I just contacted the postmaster of GMX, although I already changed my mail address here to one on my own server (and this works, no spam detection yet).

EDIT: I got a reponse from GMX. In short: The DNS settings of the Plesk mailserver IP are insufficient and so it's not very surprising that mails are blocked. I guess, many systems will block them.

 

[King555]

I don't know when it worked after my last post in 2017, but it worked some time. Since about 6 months, maybe one year, mails from the forum to GMX are again not delivered. The Plesk sender address is still on the whitelist, but no mails arrive.

Or has the sender address changed?

 

[Sebahat.hadzhi]

No, the sender address is still plesk-talk@plesk.com. I PMed you.

 

[King555]

Now it works again. I was informed that the forum was migrated to a new server yesterday, which obviously fixed my problem. See you again in this thread in a few years.