No properly formed ip addresses

[Shazan]

Hello to everyone,

I am trying to activate my SB license but, when I confirm the activation code, it shows the following error:

"No properly formed ip addresses"

1. I've configured the SB host through sb_config
2. the SB host is correctly configured at the DNS level and it resolves since 2 days ago
3. I can login into the SB interface at that URL
4. I can reach the port 5224 of ka.swsoft.com
5. the license is a one time and it's valid

Am I missing something else?

 

[Dmitry Frantsev]

Try to check http://kb.odin.com/en/3567 article and make sure that Sitebuilder URL is resolved to correct IP address directly on the server where it's installed.
By the way, which OS do you use? As I remember there was specific issue with installation on FreeBSD server.

 

[Shazan]

Yes, the Sitebuilder URL resolves to the main IP address of the server where it's installed.

The OS is CentOS 4 with Plesk 8.3

 

[Dmitry Frantsev]

Do you use latest 4.2+hotfix2 version?

Also, do you have any security features enabled, like grsecurity? Please ouput the following command, if it is possible:
# uname -a

 

[Shazan]

I've installed it with yum from here -> http://autoinstall.plesk.com/SiteBuilder/SiteBuilder4/

I use the standard kernel shipped with CentOS, without any patches, and SELinux is disabled.

# uname -a
Linux ns3.xxxxx 2.6.9-67.0.7.ELsmp #1 SMP Sat Mar 15 06:54:55 EDT 2008 i686 i686 i386 GNU/Linux

 

[Shazan]

I've the following patch installed:

Hotfix-20080512 (patch)

Thank you for helping me

 

[Shazan]

I've done a "yum update".

It found 2 new packages (sitebuilder and sitebuilder-core) but that didn't help.

Still not working... it looks really weird to me.

 

[Dmitry Frantsev]

Can you see any errors in Sitebuilder apache log file /var/log/httpd/sitebuilder_error.log or in Sitebuilder admin CP -> Logs section?
Can not remember any different possible reasons for this. If it still does not work you better contact with Parallels support team by creating a ticket here:
https://www.parallels.com/en/support/sitebuilder/form/

 

[Shazan]

Yes, it shows the following error:

[client xxxxxxx] sh: -a: command not found, referer: http://sitebuilder.xxxxxxxxx/Admin/License/Activate

 

[Shazan]

I've upgraded it to 4.2.3 but still no luck.

The error in the logs is always the same.

Do you suggest to open a ticket at this point?

 

[Dmitry Frantsev]

Yes, please open the ticket. It should speed up the resolution as server investigation will be probably required. Create a ticket with detailed description of the issue and reference to this thread, just in case.