• Our team is looking to connect with folks who use email services provided by Plesk, or a premium service. If you'd like to be part of the discovery process and share your experiences, we invite you to complete this short screening survey. If your responses match the persona we are looking for, you'll receive a link to schedule a call at your convenience. We look forward to hearing from you!
  • The BIND DNS server has already been deprecated and removed from Plesk for Windows.
    If a Plesk for Windows server is still using BIND, the upgrade to Plesk Obsidian 18.0.70 will be unavailable until the administrator switches the DNS server to Microsoft DNS. We strongly recommend transitioning to Microsoft DNS within the next 6 weeks, before the Plesk 18.0.70 release.
  • The Horde component is removed from Plesk Installer. We recommend switching to another webmail software supported in Plesk.

Issue No subscriptions are listed for your account

G

geomihut

New Pleskian
Server operating system version
CENTOS 7
Plesk version and microupdate number
1.8
I was logged out from my administration panel and after I logged in again I am getting an empty page with a weird message.


"Warning: No subscriptions are listed for your account; therefore, no operations are available. Please contact your service provider for assistance with subscribing to the services."


Print screen:
prnt.sc

Screenshot

Captured with Lightshot
prnt.sc prnt.sc


Has anyone any idea what happened to my administration account??
Thank you
 
Do you have root access to the server or VPS? From the screenshot you've posted it looks like your logged in as user "hefeplesk" and not as the Admin user.
 
Yes, I have root access to the server.
Can you tell me how can I log in as an admin user?
When I am trying to log in with ADMIN user name is not working anymore.
Is there a way to do something?
Thank you
 
geomihut said:
Yes, I have root access to the server.
Can you tell me how can I log in as an admin user?
When I am trying to log in with ADMIN user name is not working anymore.
Is there a way to do something?
Thank you
Click to expand...
Login to the server via ssh as a root user and run the command:

# plesk login

links for temporary admin login will be generated.
 
You must log in or register to reply here.

Similar threads

M
Resolved How to increase domains for subscription?
Replies
2
Views
493
Merodanis
M
nethubonline
Forwarded to devs Suspend subscription or customer is not working when its website is suspended
Replies
2
Views
307
Sebahat.hadzhi
Sebahat.hadzhi
W
Question Subscription locked except for when limits are reset to default?
Replies
0
Views
484
WeronikaS
W
C
Issue Connection failed" despite restarting Apache and Nginx
Replies
1
Views
513
AYamshanov
AYamshanov
M
Issue Outgoing Mail Control is always 0
Replies
1
Views
373
MarketPC
M
Back
Top