None of webmails work (Roundcube,Horde,Atmail installed)

[Afrim_Azizi]

Hello, I'm running Ubuntu LTS 14 with Plesk 12 installed and I registered an domain name under subcriber/customer on my Plesk panel and I created a mail which was already registered under that name in the old server from which I removed the domain completely. I have installed Roundcube and Horde from Plesk installer, and at the avalaible webmail services are shown: Atmail,Roundcube and Horde all activated and avalaible. I try to choose one of them for the email but none of them works. When I try to access the webmail from the address: http://webmail.kuleta-garten.at it shows me default Plesk page. From the address: http://webmail.kuleta-garten.at/roundcube/index.php it says not found. The same for Horde and Atmail.

Its very weird because the same webmails services are working correctly under my main webspace with other domain:
http://webmail.malta2348.startdedicated.net/

Where can be the problem DNS ? I've tried changing something to the default plesk page from the file manager and it works so the domains seems to be connected with the server properly.

 

[UFHH01]

Hi Afrim_Azizi,

please check your browser cache, or use another browser, because when I check the site "http://webmail.kuleta-garten.at", I have no problem to see the current Roundcube - Login - Page.

 

[Afrim_Azizi]

Hi Afrim_Azizi,

please check your browser cache, or use another browser, because when I check the site "http://webmail.kuleta-garten.at", I have no problem to see the current Roundcube - Login - Page.

hmm its very strange I'm trying on 3 different browsers,on my iphone still showing that Default page.

 

[Afrim_Azizi]

I asked an friend to try from his browser and he is able to enter there is an another problem he can send me emails from that mail office@kuleta-garten.at but I cannot reply to him to that address (Delivery Status error)

 

[UFHH01]

... well, I have no intension to invent something. ^^

 

[UFHH01]

I asked an friend to try from his browser and he is able to enter there is an another problem he can send me emails from that mail office@kuleta-garten.at but I cannot reply to him to that address (Delivery Status error)

Please include log - files if you experience issues.

Parallels Plesk Panel for Linux services logs and configuration files ( KB - article: 111 283 )​

 

[Afrim_Azizi]

Roundcube configuration:

Alias = roundcube
Name = roundcube
Version = 1.0.5
Release = ubuntu12.04.build1200150211.14
Docroot = /usr/share/psa-roundcube
Enabled = true



Error Logs:
Nothing related to office@kuleta-garten.at

PS: I signed up for google apps with this domain name (email) but not verified the domain name, can it be the problem there ?

 

[UFHH01]

Hi Afrim_Azizi,

another few suggestions and recommendations for your server configurations:

First of all, please insure that your server isn't vulnerable. Please have a look at: https://www.ssllabs.com/ssltest/analyze.html?d=kuleta-garten.at
You will find solutions to help you at:

[Plesk] CVE-2014-3566: POODLE attack exploiting SSL 3.0 fallback ( KB - article: 123 160 )
​

In some cases you might experience issues with incompatibilities for some browser and/or eMail - clients, after you followed the KB - article 123 160. It might help to read:

SSL POODLE / SSLv3 bug ( Odin/Parallels Forum - Link )
​

... to solve such issues, because there are several additional solutions provided in this thread.


Second, please use a site like "http://www.mail-tester.com" to investigate issues with your mail-server.


Third, please make sure to use a valid certificate... you can see at the moment:

[002.325]        Cert NOT VALIDATED: self signed certificate
[002.325]        So email is encrypted but the domain is not verified
[006.250]        Cert Hostname DOES NOT VERIFY (mail.kuleta-garten.at != Parallels Panel)
[006.250]        So email is encrypted but the host is not verified