• The BIND DNS server has already been deprecated and removed from Plesk for Windows.
    If a Plesk for Windows server is still using BIND, the upgrade to Plesk Obsidian 18.0.70 will be unavailable until the administrator switches the DNS server to Microsoft DNS. We strongly recommend transitioning to Microsoft DNS within the next 6 weeks, before the Plesk 18.0.70 release.
  • The Horde component is removed from Plesk Installer. We recommend switching to another webmail software supported in Plesk.

Issue Onyx on Windows: one customer can't login, FTP works

F

fdefrancesco

New Pleskian
Hi,

after updating from 17.0 to 17.5 (on Windows 2012), one customer can't login to the Plesk interface. I changed the password, suspended/unsuspended the account via the Admin UI, nothing seems to help.

Oddly enough, FTP access works perfectly for that account, and other accounts can login to Plesk without problems.

Can you help me?

Thank you!
 
Update: I noticed that the Domain is missing for this Hosting account on the Plesk admin UI. Maybe this is the reason. What can I do to restore the Domain?
Thank you.
 
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