• Our team is looking to connect with folks who use email services provided by Plesk, or a premium service. If you'd like to be part of the discovery process and share your experiences, we invite you to complete this short screening survey. If your responses match the persona we are looking for, you'll receive a link to schedule a call at your convenience. We look forward to hearing from you!
  • The BIND DNS server has already been deprecated and removed from Plesk for Windows.
    If a Plesk for Windows server is still using BIND, the upgrade to Plesk Obsidian 18.0.70 will be unavailable until the administrator switches the DNS server to Microsoft DNS. We strongly recommend transitioning to Microsoft DNS within the next 6 weeks, before the Plesk 18.0.70 release.
  • The Horde component is removed from Plesk Installer. We recommend switching to another webmail software supported in Plesk.

Issue Panel migrator fails with "Failed to updated ip. Can't set to addon domain ip different [...]"

burnley

Regular Pleskian
This is just sooo bloody frustrating: I think I'm getting somewhere, then I apply the MU update and this will set me back again with days. Waste of time and money.
The scenario: full server migration from CentOS 5 to CentOS 7. Both running Plesk 12.5.30 #59 with the latest 2.4.9 migrator.
Some of the subscriptions which were previously tested successfully with iirc 2.1.12 are now failing with:
"Failed to updated ip. Can't set to addon domain ip different from webspace ip"
I had a look at https://support.plesk.com/hc/en-us/articles/213376309 and here's what the SQL query returns on my source & target servers:

1. Source:
MariaDB [psa]> SELECT d.id, d.webspace_id, d.cl_id, d.name AS domain, IP_Addresses.ip_address FROM domains d, dom_param, IP_Addresses WHERE d.id=dom_param.dom_id AND dom_param.val=IP_Addresses.id AND dom_param.param='ip_addr_id' AND d.name LIKE '%faileddomain.com.au%';
+------+-------------+-------+--------------------+----------------+
| id | webspace_id | cl_id | domain | ip_address |
+------+-------------+-------+--------------------+----------------+
| 1159 | 1147 | 523 | faileddomain.com.au | 12.34.56.78 |
+------+-------------+-------+--------------------+----------------+
1 row in set (0.00 sec)

2. Target:
MariaDB [psa]> SELECT d.id, d.webspace_id, d.cl_id, d.name AS domain, IP_Addresses.ip_address FROM domains d, dom_param, IP_Addresses WHERE d.id=dom_param.dom_id AND dom_param.val=IP_Addresses.id AND dom_param.param='ip_addr_id' AND d.name LIKE '%faileddomain.com.au%';
+-----+-------------+-------+--------------------+--------------+
| id | webspace_id | cl_id | domain | ip_address |
+-----+-------------+-------+--------------------+--------------+
| 611 | 291 | 148 | faileddomain.com.au | 23.45.67.89 |
+-----+-------------+-------+--------------------+--------------+
1 row in set (0.00 sec)

On both ip_address is the shared IP of the Plesk server. No multiple entries, so I've really got no idea why the error.
Note: I've getting a single row as well, with the same IP addresses, when running the query for the parent subscription name.

Please advise, thanks.
 
Back
Top