Panel Upgrade to 11.5 failed! Please help!

[Maikell]

Hi!

I have tried upgrading the Plesk Panel (from 11.0.9 to 11.5) using the Parallels-Installer on XXX.XXX.XXX.XXX:8447
But the upgrade-process crashed during the upgrade. The server became very slow and the SQL-Database was not responding anymore...

I have rebooted the machine. --> The server runs again. Webserver, Database and Mailserver are running fine again. But the Plesk-Panel is destroyed...
When I try to access Plesk on port 8443 it only says:
get_config_string failed: CATALINA_HOME: The system cannot find the file specified. (Error code 2) at RegQueryValueEx valueName=CATALINA_HOME


Here are the last few lines of the installation-log.txt
It says I need to contact product support...

MSI (04) [2013-08-19 11:19:29.757]: Property(S): Action_OnStageNormal = <actionslist uilevel="2"/>

MSI (04) [2013-08-19 11:19:29.757]: Property(S): Action_OnStagePostinstall = <actionslist uilevel="2"/>

MSI (04) [2013-08-19 11:19:29.757]: Property(S): Action_OnStagePreinstall = <actionslist uilevel="2"/>

MSI (04) [2013-08-19 11:19:29.757]: === Logging stopped: 19.08.2013 11:19:29 ===
Package action: InstallMsiPackage, package: upgrade-assist, exec time: 2.938 sec. desc: file='C:\ParallelsInstaller\parallels\PANEL-WIN_11.5.30\dist-msi-Microsoft-2003-i386\upgrade-assist.msi', command-line='ADDLOCAL=ALL ALLUSERS=1 ARPSYSTEMCOMPONENT=1 AUTOINSTALLER=1 REBOOT=R'
Failed to install 'C:\ParallelsInstaller\parallels\PANEL-WIN_11.5.30\dist-msi-Microsoft-2003-i386\upgrade-assist.msi': Fatal error during installation. (Error code 1603)
Action '<install-msi-package command-line="ADDLOCAL=ALL ALLUSERS=1 ARPSYSTEMCOMPONENT=1 AUTOINSTALLER=1 REBOOT=R" />' failed with error 1603(0x00000643)
Execute C:\ParallelsInstaller\send-error-report.exe install
Execute C:\ParallelsInstaller\send-error-report.exe install
Error: The installation of the package 'upgrade-assist' failed with code 1603. (upgrade: upgrading Upgrade Assistant...)
Es wurden nicht alle Pakete installiert.
Bitte kontaktieren Sie den technischen Produktsupport.

Can someone please help me repair the panel and finish the upgrade?
Thank you for your help!

 

[Maikell]

Ah sorry, I forgott the server specs:

Windows 2008 R2 (64 Bit)
The server is used as Web- and Mailserver. Therefor the main applications are: IIS7 and MailEnable 6.5

 

[Maikell]

Hello?

Anyone? Pease?

 

[IgorG]

I can say only that 'upgrade-assist' package is always installed first. This package installs nothing on the file system and performs only one action - switching from Jet to SQL database engine for upgrade from old Plesk versions like 9.x.
If it failed - you have a problem with MSI installations or something else on Windows side. Therefore I suggest you contact Support Team if you can't fix it by yourself.

 

[Maikell]

Thank You for your answer. I have contacted the support for this issue. I hope they can fix it!