Panel users can't log in

[MaximL]

Hello,

I can't get newly created users to login to Plesk Panel. The user I created four days ago (2-Feb) is logging in just fine. The problem is with the users I created today (tried two users to make sure it's reproducible). I'm at the latest patch level - microupdate 32, - which I suspect may be causing the trouble.

Any guidance will be appreciated.

Thanks,
Max

 

[MaximL]

I thought I'd provide more info... Here's the lowdown on my problem.

Today when I logged in as admin, I noticed a green flash message that informed me about successful update of Plesk Panel. I couldn't figure out what that update was, because the system overview was still showing the same patch level as I already saw a few days ago: 11.5.30 Update #31. Here is the related info from the action log:

127.0.0.1 admin [2014-01-26 03:27:15] 'New patch available' ('Update version': '29' => '30')
127.0.0.1 admin [2014-01-31 03:35:24] 'New patch installed' ('Update version': '30' => '31')
127.0.0.1 admin [2014-02-02 03:28:16] 'New patch available' ('Update version': '30' => '31')
Today is 2014-02-06. There's no log entry about patch 32 being installed.

So today I created a new webspace and discovered that I couldn't log in as that user to the Plesk Panel. I can log in as that same user via FTP and SSH.

What I tried -- all to no avail:
1. Updated user password, to rule out typos.
2. Disabled and enabling the user.
3. Changed his role from Webmaster to Administrator.
4. Created another user and another webspace.

Then I found a recipe how to reinstall microupdates, and followed it:

# rm .autoinstaller/microupdates.xml
# /usr/local/psa/admin/bin/autoinstaller --install-component base --select-product-id plesk --select-release-current --reinstall-patch

Now the system overview is showing the right version of the Panel (11.5.30 Update #32), but the problem with those new users still persists.

 

[IgorG]

Do you have any suspicious messages in Plesk logs when you try to login? What exact error message do you have after login attempt?

 

[MaximL]

Just this line, for each login attempt:
<My IP address> [2014-02-06 12:08:25] 'CP User Login Attempt Failed' ('Login Name': 'user2' => '')

I searched various log files mentioned in this KB article (http://kb.parallels.com/en/111283) - found nothing more specific.

 

[MaximL]

Just this line, for each login attempt:
<My IP address> [2014-02-06 12:08:25] 'CP User Login Attempt Failed' ('Login Name': 'user2' => '')

I search various log files mentioned in this KB article (http://kb.parallels.com/en/111283) - found nothing more specific.