Personal FTP Repository Error - 11.5.30 Update #14

[manentia]

Since the latest update, I've been unable to connect to my FTP repository through the Panel.

Here are the steps I can see on the FTP server:

• check0 directory is created
• 'test' file is uploaded
• 'test' file is deleted

After the test file is deleted, the Panel returns the error:

Error: FTP connection failed, please check your FTP settings.
Repository error: Transport error: unable to delete directory: Curl error: Quote command returned error

What I've tried:
http://forum.parallels.com/showthread.php?287891-Backup-works-only-local-no-ftp-(11-0-9-amp-11-5-29)&p=691083&viewfull=1#post691083

SET DUMP_STORAGE_PASSWD=mypassword
"%plesk_bin%\pmm-ras.exe" --check-repository --dump-storage ftp://username@74.81.76.195--debug --verbose

But this doesn't allow a connection. I'm confident the password is correct (I can connect through any other FTP client, and the Panel connects successfully):

[2013-09-07 11:40:10.234|10144] INFO: pmm-ras started : "C:\Program Files (x86)\Parallels\Plesk\admin\bin\pmm-ras.exe" --check-repository --dump-storage ftp://username@74.81.76.195 --debug --verbose
[2013-09-07 11:40:10.284|10144] INFO: Repository 'ftp://74.81.76.195': Initializing...
[2013-09-07 11:40:10.298|10144] INFO: Transport: Get repository transport ftp://74.81.76.195
[2013-09-07 11:40:10.313|10144] INFO: Transport: Init credentials for user 'username'
[2013-09-07 11:40:10.667|10144] INFO: Repository 'ftp://74.81.76.195': Initialized
[2013-09-07 11:40:10.685|10144] INFO: Transport: List dir /
[2013-09-07 11:40:10.694|10144] INFO: Ftp init url ftp://74.81.76.195/
[2013-09-07 11:40:10.705|10144] INFO: Created temp file: C:\Program Files (x86)\Parallels\Plesk\PrivateTemp/repo_transport_tmp_01ceabe0896e3c10
[2013-09-07 11:40:10.724|10144] INFO: Ftp list dir
[2013-09-07 11:40:11.169|10144] INFO: Curl output :
[2013-09-07 11:40:11.173|10144] INFO: * About to connect() to 74.81.76.195 port 21 (#0)
[2013-09-07 11:40:11.183|10144] INFO: *   Trying 74.81.76.195... * connected
[2013-09-07 11:40:11.190|10144] INFO: * Connected to 74.81.76.195 (74.81.76.195) port 21 (#0)
[2013-09-07 11:40:11.202|10144] INFO: < 220---------- Welcome to CloudFTP ----------
[2013-09-07 11:40:11.210|10144] INFO: < 220-Local time is now 15:41. Server port: 21.
[2013-09-07 11:40:11.221|10144] INFO: < 220-This is a private system - No anonymous login
[2013-09-07 11:40:11.233|10144] INFO: < 220 You will be disconnected after 3 minutes of inactivity.
[2013-09-07 11:40:11.250|10144] INFO: > USER username
[2013-09-07 11:40:11.254|10144] INFO: < 331 OK. Need password
[2013-09-07 11:40:11.261|10144] INFO: < 421 Login or Password incorrect.
[2013-09-07 11:40:11.268|10144] INFO: * Access denied: 421
[2013-09-07 11:40:11.276|10144] INFO: * Closing connection #0
[2013-09-07 11:40:11.283|10144] INFO: * Login denied
[2013-09-07 11:40:11.289|10144] INFO:
[2013-09-07 11:40:11.293|10144] INFO: Curl error (67) : Login denied
[2013-09-07 11:40:11.330|10144] INFO: CurlError[bb0685a4-66b9-47ce-bbdd-501dab1f4bf8]: Curl error: Login denied [..\..\..\..\..\common\plesk-utils\PMM\repository-transport\ftp.cpp:457]
plesk::tFtpConnection::List
Repository error: Transport error: unable to list directory: Curl error: Login denied
[2013-09-07 11:40:11.381|10144] INFO: pmm-ras finished. Exit code: 1

 

[MaximilianW]

I'm having the same problem here.

I have betaFTP running at some linux machine that just stores backups. That worked nice until 11.0.x.
During upgrade to 11.5.x Plesk adopted the credentials I set up under the old version. Since then it was not possible to store a backup on the remote FTP server.

As I changed the password today it won't even save my new settings and rather give me an CURL error message (see above). I also tried the command line option, but my server says "login incorrect" too.

Folders like "check0" and so on are created. They are - however - not deleted. So I suspect there is some error within the script, as the connection is possible.

By the way:
My two servers still running Plesk 11.0.x have no problems at all.
I really suspect a bug here in Plesk 11.5.x - else the other two Plesk installations wouldn't work either, right? *scratches head*


Please, fix this or at least give a workaround!
Backups are damn important and not being able to back up is a no-no. I can live with no answer to my mailserver question, but not to this matter.

Thanks so much!
Max

 

[MaximilianW]

Nothing? Really?

With all the bugs I experience in 11.5 I'm starting to think that upgrading Plesk was a bad idea. My panel updates every second night with the same micro-update (still fixing this one, right?), backups won't work and the health monitor is acting crazy. Panel 11.0.x worked fine. What went wrong here?

Come on, Parallels, you can do better. Talking to your customers would be good first step!

 

[jcgalvez]

I upgraded to version 11.5.30 and all my ftp backups are gone (not accesible) due to the same error, changing password, changing path, re-creating the path, nothing works same error as above, please be kind to fix this ASAP

Thank you

Javier

 

[MaximilianW]

I did some research with a sandbox server.

FTP remote backups won't work with basically betaFTP and proFTP. Furthermore it depends on the installed version on the target server. Somehow the chain of commands seem to be messed up.

As the Parallels-team doesn't seem to care to fix this bug I suggest installing a different FTP server on the target server. It works with pureFTP for me now (most of the times, at least).

 

[WagnerS]

See if what I did helps you:
http://forum.parallels.com/showthread.php?292142-Backup-error-to-SFTP-server