Pleask Panel is not available after update - need support

[Soundium]

Hello,

yesterday we updated our Plesk Panel from 10.0.1 to 10.4.4.
Unfortunately after server has rebooted, we were no more able to use Plesk Panel.

Our websites are working fine but we can't administrate it.

Would you please help me to get access again.

Thanks in advance.

****************

PRODUCT, VERSION, MICROUPDATE, OPERATING SYSTEM, ARCHITECTURE

10.4.4 Debian 6.0 1013111102.18

PROBLEM DESCRIPTION

Panel is not accessible. Apache 2 is running fine. Another sites are available.

STEPS TO REPRODUCE
https://HOST:8443/

You will see only white-screen.

ACTUAL RESULT

EXPECTED RESULT

Get access to panel.

ANY ADDITIONAL INFORMATION

Debian is up to date, the server is hosted by Serverloft.de

/usr/local/psa/bin/keyinfo -l shows:

plesk_key_id: 0
license_update_date: 20120901
lim_date: 20120911
lim_cl: -1
lim_dom: 10
lim_domain_aliases: -1
lim_mn: -1
lim_wu: -1
MLS: 5
allowed-locales: 0
noMPC: 0
key_vz: 0
key_postgresql: 0
key_tomcat: 0
key_traffic: 1
key_notifmgr: 1
key_eventmgr: 1
key_actionmgr: 1
key_dombackup: 1
key_subdomains: 1
key_coldfusion: 0
key_drweb: 1
sitebuilder-sites: 0
key_migration: 1
key_remote_db: 1
key_qmail_queue: 1
mb_accounts: 0
concerto: 0

mysql -uadmin -p`cat /etc/psa/.psa.shadow` -D psa -e 'select version_info from upgrade_history' shows:

+--------------------------------+
| version_info |
+--------------------------------+
| 9.2.3 Debian 5.0 92091210.11 |
| 9.5.4 Debian 5.0 95101209.05 |
| 10.0.1 Debian 5.0 109101029.19 |
| 10.0.1 Debian 5.0 109101029.19 |
| 10.0.1 Debian 5.0 109101029.19 |
| 10.4.4 |
| 10.4.4 |
| 10.4.4 |
| 10.4.4 |
| 10.4.4 |
+--------------------------------+

/usr/local/psa/admin/sbin/autoinstaller --select-release-current --upgrade-installed-components shows:

File downloading products.inf3: 100% was finished.
File downloading plesk.inf3: 10%..20%..30%..40%..50%..60%..70%..80%..90%..100% was finished.
File downloading ppsmbe.inf3: 18%..28%..39%..49%..59%..70%..80%..90%..100% was finished.
File downloading sitebuilder.inf3: 10%..22%..35%..48%..61%..74%..87%..100% was finished.
File downloading sso.inf3: 10%..24%..37%..51%..64%..78%..91%..100% was finished.
File downloading setemplates.inf3: 19%..44%..69%..94%..100% was finished.
File downloading pp-sitebuilder.inf3: 14%..72%..100% was finished.
File downloading billing.inf3: 13%..23%..33%..43%..53%..64%..74%..84%..94%..100% was finished.
File downloading mysql.inf3: 74%..100% was finished.
File downloading apache.inf3: 100% was finished.
File downloading nginx.inf3: 33%..75%..100% was finished.
Checking for installed packages...

ERROR: The product with ID plesk is not installed on the server

 

[IgorG]

Do you have any related errors in /tmp/autoinstaller3.log ?
Have you tried bootstrapper repair procedure?

 

[Soundium]

Hi Igor,


Yes, I've tried bootstrapper repair procedure. It's doesn't help.
I used the command:
/usr/local/psa/bootstrapper/pp10.13.4-bootstrapper/bootstrapper.sh repair

/tmp/autoinstaller3.log shows:


Environment locale name is 'en_US.UTF-8'


Parallels Installer 3.11.0 (built on 2011-11-02 17:57 svn rev. 304767) started at (timezone CET) Tue Aug 14 17:57:27 2012
Command line arguments: /usr/local/psa/admin/bin/autoinstaller --select-release-current --upgrade-installed-components

SourceUrl: original source url is http://autoinstall.plesk.com/
SourceUrl: fixed url is http://autoinstall.plesk.com/
Try to find rcfile...
Autoinstaller rcfile not found.
Read component settings from /root/.autoinstaller/options.ini
Server for reporting status run OK: pid=7793
Checking hostname is sucessfull.
SourceUrl: original source url is http://autoinstall.plesk.com/
SourceUrl: fixed url is http://autoinstall.plesk.com/
FileFetcher new object: target_dir=/root/parallels/, main_source_url=http://autoinstall.plesk.com/
FileFetcher: get file (~empty)/products.inf3
File downloading products.inf3: 100% was finished.
FileFetcher: get file (~empty)/plesk.inf3
File downloading plesk.inf3: 10%..20%..30%..40%..50%..60%..70%..80%..90%..100% was finished.
FileFetcher: get file (~empty)/ppsmbe.inf3
File downloading ppsmbe.inf3: 18%..28%..39%..49%..59%..70%..80%..90%..100% was finished.
FileFetcher: get file (~empty)/sitebuilder.inf3
File downloading sitebuilder.inf3: 10%..22%..35%..48%..61%..74%..87%..100% was finished.
FileFetcher: get file (~empty)/sso.inf3
File downloading sso.inf3: 10%..24%..37%..51%..64%..78%..91%..100% was finished.
FileFetcher: get file (~empty)/setemplates.inf3
File downloading setemplates.inf3: 19%..44%..69%..94%..100% was finished.
FileFetcher: get file (~empty)/pp-sitebuilder.inf3
File downloading pp-sitebuilder.inf3: 14%..24%..35%..40%..50%..61%..71%..81%..92%..100% was finished.
FileFetcher: get file (~empty)/billing.inf3
File downloading billing.inf3: 13%..23%..33%..43%..53%..64%..74%..84%..94%..100% was finished.
FileFetcher: get file (~empty)/mysql.inf3
File downloading mysql.inf3: 74%..100% was finished.
FileFetcher: get file (~empty)/apache.inf3
File downloading apache.inf3: 100% was finished.
FileFetcher: get file (~empty)/nginx.inf3
File downloading nginx.inf3: 33%..75%..100% was finished.
repository: Get brief packages info for all sources
Checking for installed packages...
DebRepository: readSystemPackagesBrief: execute dpkg-query --show '--showformat=s:${Status}\nF:${Package}_installed.deb\nN:${Package}\nV:${Version}\nA:${Architecture}\nX:\n'| awk '/^s:install ok/,/^X:/ { print $0}'| grep -v '^s:'
autoinstaller: read output of dpkg-query --show '--showformat=s:${Status}\nF:${Package}_installed.deb\nN:${Package}\nV:${Version}\nA:${Architecture}\nX:\n'| awk '/^s:install ok/,/^X:/ { print $0}'| grep -v '^s:'
(update package names cache) Release PLESK_11_0_9 is actual
Release PLESK_11_0_9 is major upgrade (requires new license key)
Release PLESK_10_4_4 is actual
Release PLESK_10_4_4 is major upgrade (requires new license key)
Release PLESK_10_3_1 is actual
Release PLESK_10_3_1 is major upgrade (requires new license key)
Release PLESK_10_3_0 is actual
Release PLESK_10_3_0 is major upgrade (requires new license key)
Release PLESK_10_2_0 is actual
Release PLESK_10_2_0 is major upgrade (requires new license key)
Release PLESK_10_1_1 is actual
Release PLESK_10_1_1 is minor upgrade (stay on current license key)
Release PLESK_10_1_0 is actual
Release PLESK_10_1_0 is minor upgrade (stay on current license key)
Release PLESK_10_0_1 contains no any build for this OS
Release PPSMBE_10_2_0 contains no any build for this OS
Release PPSMBE_10_1_0 contains no any build for this OS
Release PPSMBE_10_0_0 contains no any build for this OS
Release SB_4_5_0 contains no any build for this OS
Release SSO_2_0 contains no any build for this OS
Release SSO_2_1 contains no any build for this OS
Error: The product with ID plesk is not installed on the server

 

[IgorG]

Have you tried just run /usr/local/psa/admin/bin/autoinstaller without options and follow menu?

 

[Soundium]

Tried even now.
See log:

Select the desired products and their versions
===============================================================================

The following product versions are available:

1. [*] Parallels Plesk Panel
2. (*) Parallels Plesk Panel 11.0.9

N) Go to the next page; P) Go to the previous page; Q) Cancel installing
To select a version, type the respective number;
Select an action [N]: n

You have the product version Parallels Plesk Panel installed.
Do you want to upgrade it?

Y) Yes; N) No
Type Y for yes, or N for No: y
File downloading PSA_11.0.9/plesk-11.0.9-deb6.0-x86_64.inf3: 10%..21%..32%..40%..51%..62%..73%..81%..92%..100% was finished.
File downloading PSA_11.0.9/plesk-patches-11.0.9-deb6.0-x86_64.inf3: 10%..21%..32%..40%..51%..62%..70%..81%..92%..100% was finished.
File downloading SITEBUILDER_11.0.10/sitebuilder-11.0.10-deball-all.inf3: 70%..100% was finished.
File downloading BILLING_11.0.9/billing-11.0.9-deball-all.inf3: 79%..100% was finished.
File downloading NGINX_1.3.0/nginx-1.3.0-deb6.0-x86_64.inf3: 81%..100% was finished.
Synchronizing the Debian APT package index files...
Hit http://ftp.belnet.be squeeze Release.gpg
Ign http://ftp.belnet.be/debian/ squeeze/contrib Translation-en
Ign http://ftp.belnet.be/debian/ squeeze/main Translation-en
Ign http://ftp.belnet.be/debian/ squeeze/non-free Translation-en
Hit http://ftp.belnet.be squeeze Release
Hit http://ftp.belnet.be squeeze/main Sources
Hit http://ftp.belnet.be squeeze/contrib Sources
Hit http://ftp.belnet.be squeeze/non-free Sources
Hit http://ftp.belnet.be squeeze/main amd64 Packages
Hit http://ftp.belnet.be squeeze/contrib amd64 Packages
Hit http://ftp.belnet.be squeeze/non-free amd64 Packages
Get:1 http://security.debian.org squeeze/updates Release.gpg [836 B]
Ign http://security.debian.org/ squeeze/updates/main Translation-en
Get:2 http://security.debian.org squeeze/updates Release [86.9 kB]
Ign http://autoinstall.plesk.com squeeze Release.gpg
Get:3 http://security.debian.org squeeze/updates/main Sources [85.9 kB]
Get:4 http://security.debian.org squeeze/updates/main amd64 Packages [255 kB]
Ign http://autoinstall.plesk.com/debian/PSA_10.4.4/ squeeze/all Translation-en
Ign http://autoinstall.plesk.com squeeze Release.gpg
Ign http://autoinstall.plesk.com/debian/PSA_11.0.9/ squeeze/all Translation-en
Ign http://autoinstall.plesk.com all Release.gpg
Ign http://autoinstall.plesk.com/debian/SITEBUILDER_11.0.10/ all/all Translation-en
Ign http://autoinstall.plesk.com all Release.gpg
Ign http://autoinstall.plesk.com/debian/BILLING_11.0.9/ all/all Translation-en
Ign http://autoinstall.plesk.com squeeze Release
Ign http://autoinstall.plesk.com squeeze Release
Ign http://autoinstall.plesk.com all Release
Ign http://autoinstall.plesk.com all Release
Ign http://autoinstall.plesk.com squeeze/all amd64 Packages/DiffIndex
Get:5 http://autoinstall.plesk.com squeeze/all amd64 Packages [19.8 kB]
Ign http://autoinstall.plesk.com all/all amd64 Packages
Ign http://autoinstall.plesk.com all/all amd64 Packages
Hit http://autoinstall.plesk.com squeeze/all amd64 Packages
Ign http://autoinstall.plesk.com all/all amd64 Packages
Ign http://autoinstall.plesk.com all/all amd64 Packages
Get:6 http://autoinstall.plesk.com all/all amd64 Packages [912 B]
Get:7 http://autoinstall.plesk.com all/all amd64 Packages [771 B]
Fetched 450 kB in 4s (104 kB/s)
Reading package lists...
Detecting installed product components.
Gathering information about installed license key...
File downloading PSA_11.0.9/plesk_getkeyinfo.sh: 30%..69%..100% was finished.
Launching component checkers...
File downloading PSA_11.0.9/examiners/panel_preupgrade_checker.php: 10%..20%..30%..40%..50%..60%..70%..80%..90%..100% was finished.
File downloading PSA_11.0.9/examiners/php_launcher.sh: 100% was finished.

Components validation detected at least one important issue:
Parallels Panel pre-upgrade check...
PHP Warning: Module 'apc' already loaded in Unknown on line 0

Deprecated: Directive 'register_long_arrays' is deprecated in PHP 5.3 and greater in Unknown on line 0

Deprecated: Directive 'safe_mode' is deprecated in PHP 5.3 and greater in Unknown on line 0

Deprecated: Directive 'magic_quotes_gpc' is deprecated in PHP 5.3 and greater in Unknown on line 0
WARNING: Much CPU time can be consumed if default value of "Interval" setting used in /etc/sw-collectd/collectd.conf . Please check http://kb.parallels.com/en/113711 for details.
WARNING: Several Plesk packaged are not properly installed. Please check http://kb.parallels.com/en/114490 and /root/parallels/PSA_11.0.9/examiners/plesk11_preupgrade_checker.log for details.

plesk11_preupgrade_checker.log shows:


INFO: ==> Installed Plesk version/build: 10.4.4 Debian 6.0 1013111102.18

INFO: ==> Detect system configuration
INFO: OS: Debian GNU/Linux 6.0 \n \l
INFO: Arch: x86_64

INFO: ==> Validation of given db password
INFO: Result: OK

INFO: ==> Pre-Upgrade analyzer version: 11.0.9.2

INFO: ==> STEP 1: Detecting if the apparmor service is switched off...
INFO: Result: OK

INFO: ==> STEP 2: Validate hostname
INFO: Result: OK

INFO: ==> STEP 3: Detecting if mail server type is Postfix...
INFO: Qmail is current mail server
INFO: Result: OK

INFO: ==> STEP 4: Validating permissions of the PHP session directory...
INFO: session.save_path = /var/lib/php5
INFO: Permissions: 733
INFO: Result: OK

INFO: ==> STEP 5: Checking for main IP address ...
INFO: Result: OK

INFO: ==> STEP 6: Checking for hostname in Customer & Business Manager relay URL...
INFO: Result: OK

INFO: ==> STEP 7: Checking existence of Plesk user "root" for MySQL database servers ...
INFO: Result: OK

INFO: ==> STEP 8: Checking PAM configuration array consistency...
INFO: Result: OK

INFO: ==> STEP 9: Checking the /etc/psa/psa.conf file for consistency...
INFO: Result: OK

INFO: ==> STEP 10: Checking proftpd settings...
INFO: Result: OK

INFO: ==> STEP 11: Checking for mysqlclient15 package version...
INFO: Result: OK

INFO: ==> STEP 12: Checking for NS type record in server DNS template...
INFO: Result: OK

INFO: ==> STEP 13: Checking for MySQL ODBC package version...
INFO: Result: OK

INFO: ==> STEP 14: Checking 'Interval' setting in swcollectd config file...
WARNING: Much CPU time can be consumed if default value of "Interval" setting used in /etc/sw-collectd/collectd.conf . Please check http://kb.parallels.com/en/113711 for details.
INFO: Result: Warning

INFO: ==> STEP 15: Checking associations between domains and IP addresses...
INFO: Result: OK

INFO: ==> STEP 16: Checking for SSO start-up script priority ...
INFO: Result: OK

INFO: ==> STEP 17: Checking for corrupted reference between IP collections and IP addresses...
INFO: Result: OK

INFO: ==> STEP 18: Checking for links between APS applications and subscriptions...
INFO: Result: OK

INFO: ==> STEP 19: Checking symbolic link /usr/local/psa on /opt/psa...
INFO: Result: OK

INFO: ==> STEP 20: Check for Plesk packages state...
INFO: Package psa-api-rpc is not properly installed
INFO: Package psa-atis is not properly installed
INFO: Package psa-horde is not properly installed
INFO: Package psa-imp is not properly installed
INFO: Package psa-ingo is not properly installed
INFO: Package psa-kav is not properly installed
INFO: Package psa-kronolith is not properly installed
INFO: Package psa-mail-pc-driver is not properly installed
INFO: Package psa-migration-manager is not properly installed
INFO: Package psa-mimp is not properly installed
INFO: Package psa-mnemo is not properly installed
INFO: Package psa-passwd is not properly installed
INFO: Package psa-proftpd-inetd is not properly installed
INFO: Package psa-sbm3 is not properly installed
INFO: Package psa-turba is not properly installed
WARNING: Several Plesk packaged are not properly installed. Please check http://kb.parallels.com/en/114490 and /root/parallels/PSA_11.0.9/examiners/plesk11_preupgrade_checker.log for details.

INFO: Result: Warning

INFO: ==> STEP 21: Detecting if encrypted passwords are used...
INFO: Result: OK

INFO: ==> STEP 22: Checking autoinstaller version...
INFO: Result: OK

INFO: ==> STEP 23: Checking table "servers" in database "mysql"...
INFO: Result: OK

INFO: ==> STEP 24: Checking for users with the same e-mail address as the administrator...
INFO: Result: OK

INFO: ==> STEP 25: Checking the availability of Plesk Panel TCP ports...
INFO: Result: OK

INFO: ==> STEP 26: Checking for available free memory for the upgrade procedure ...
INFO: Result: OK

INFO: ==> STEP 27: Checking for restriction policy...
INFO: Result: OK

INFO: ==> STEP 28: Checking domain URLs...
INFO: Result: OK

INFO: ==> STEP 29: Checking for subdomains...
INFO: Result: OK

INFO: ==> STEP 30: Check for DNS zones which will be not synchronized with DNS template...
INFO: Result: OK


Proceeding with installation or upgrade without resolving the issues
that were found can corrupt your data.

 

[Soundium]

Tried even now.
See log.

Select the desired products and their versions
===============================================================================

Select the desired products and their versions
===============================================================================

The following product versions are available:

1. [*] Parallels Plesk Panel
2. (*) Parallels Plesk Panel 11.0.9

N) Go to the next page; P) Go to the previous page; Q) Cancel installing
To select a version, type the respective number;
Select an action [N]: n

You have the product version Parallels Plesk Panel installed.
Do you want to upgrade it?

Y) Yes; N) No
Type Y for yes, or N for No: y
File downloading PSA_11.0.9/plesk-11.0.9-deb6.0-x86_64.inf3: 10%..21%..32%..40%..51%..62%..73%..81%..92%..100% was finished.
File downloading PSA_11.0.9/plesk-patches-11.0.9-deb6.0-x86_64.inf3: 10%..21%..32%..40%..51%..62%..70%..81%..92%..100% was finished.
File downloading SITEBUILDER_11.0.10/sitebuilder-11.0.10-deball-all.inf3: 70%..100% was finished.
File downloading BILLING_11.0.9/billing-11.0.9-deball-all.inf3: 79%..100% was finished.
File downloading NGINX_1.3.0/nginx-1.3.0-deb6.0-x86_64.inf3: 81%..100% was finished.
Synchronizing the Debian APT package index files...
Hit http://security.debian.org squeeze/updates Release.gpg
Ign http://security.debian.org/ squeeze/updates/main Translation-en
Hit http://security.debian.org squeeze/updates Release
Hit http://security.debian.org squeeze/updates/main Sources
Hit http://security.debian.org squeeze/updates/main amd64 Packages
Hit http://ftp.belnet.be squeeze Release.gpg
Ign http://ftp.belnet.be/debian/ squeeze/contrib Translation-en
Ign http://ftp.belnet.be/debian/ squeeze/main Translation-en
Ign http://ftp.belnet.be/debian/ squeeze/non-free Translation-en
Hit http://ftp.belnet.be squeeze Release
Hit http://ftp.belnet.be squeeze/main Sources
Hit http://ftp.belnet.be squeeze/contrib Sources
Hit http://ftp.belnet.be squeeze/non-free Sources
Hit http://ftp.belnet.be squeeze/main amd64 Packages
Ign http://autoinstall.plesk.com squeeze Release.gpg
Hit http://ftp.belnet.be squeeze/contrib amd64 Packages
Ign http://autoinstall.plesk.com/debian/PSA_10.4.4/ squeeze/all Translation-en
Hit http://ftp.belnet.be squeeze/non-free amd64 Packages
Ign http://autoinstall.plesk.com squeeze Release.gpg
Ign http://autoinstall.plesk.com/debian/PSA_11.0.9/ squeeze/all Translation-en
Ign http://autoinstall.plesk.com all Release.gpg
Ign http://autoinstall.plesk.com/debian/SITEBUILDER_11.0.10/ all/all Translation-en
Ign http://autoinstall.plesk.com all Release.gpg
Ign http://autoinstall.plesk.com/debian/BILLING_11.0.9/ all/all Translation-en
Ign http://autoinstall.plesk.com squeeze Release
Ign http://autoinstall.plesk.com squeeze Release
Ign http://autoinstall.plesk.com all Release
Ign http://autoinstall.plesk.com all Release
Ign http://autoinstall.plesk.com squeeze/all amd64 Packages/DiffIndex
Get:1 http://autoinstall.plesk.com squeeze/all amd64 Packages [19.8 kB]
Ign http://autoinstall.plesk.com all/all amd64 Packages
Ign http://autoinstall.plesk.com all/all amd64 Packages
Hit http://autoinstall.plesk.com squeeze/all amd64 Packages
Ign http://autoinstall.plesk.com all/all amd64 Packages
Ign http://autoinstall.plesk.com all/all amd64 Packages
Get:2 http://autoinstall.plesk.com all/all amd64 Packages [912 B]
Get:3 http://autoinstall.plesk.com all/all amd64 Packages [771 B]
Fetched 21.5 kB in 4s (4977 B/s)
Reading package lists...
Detecting installed product components.
Gathering information about installed license key...
File downloading PSA_11.0.9/plesk_getkeyinfo.sh: 30%..69%..100% was finished.
Launching component checkers...
File downloading PSA_11.0.9/examiners/panel_preupgrade_checker.php: 10%..20%..30%..40%..50%..60%..70%..80%..90%..100% was finished.
File downloading PSA_11.0.9/examiners/php_launcher.sh: 100% was finished.

Components validation detected at least one important issue:
Parallels Panel pre-upgrade check...
PHP Warning: Module 'apc' already loaded in Unknown on line 0

Deprecated: Directive 'register_long_arrays' is deprecated in PHP 5.3 and greater in Unknown on line 0

Deprecated: Directive 'safe_mode' is deprecated in PHP 5.3 and greater in Unknown on line 0

Deprecated: Directive 'magic_quotes_gpc' is deprecated in PHP 5.3 and greater in Unknown on line 0
WARNING: Much CPU time can be consumed if default value of "Interval" setting used in /etc/sw-collectd/collectd.conf . Please check http://kb.parallels.com/en/113711 for details.

Proceeding with installation or upgrade without resolving the issues
that were found can corrupt your data.

plesk11_preupgrade_checker.log shows:


INFO: ==> Installed Plesk version/build: 10.4.4 Debian 6.0 1013111102.18

INFO: ==> Detect system configuration
INFO: OS: Debian GNU/Linux 6.0 \n \l
INFO: Arch: x86_64

INFO: ==> Validation of given db password
INFO: Result: OK

INFO: ==> Pre-Upgrade analyzer version: 11.0.9.2

INFO: ==> STEP 1: Detecting if the apparmor service is switched off...
INFO: Result: OK

INFO: ==> STEP 2: Validate hostname
INFO: Result: OK

INFO: ==> STEP 3: Detecting if mail server type is Postfix...
INFO: Qmail is current mail server
INFO: Result: OK

INFO: ==> STEP 4: Validating permissions of the PHP session directory...
INFO: session.save_path = /var/lib/php5
INFO: Permissions: 733
INFO: Result: OK

INFO: ==> STEP 5: Checking for main IP address ...
INFO: Result: OK

INFO: ==> STEP 6: Checking for hostname in Customer & Business Manager relay URL...
INFO: Result: OK

INFO: ==> STEP 7: Checking existence of Plesk user "root" for MySQL database servers ...
INFO: Result: OK

INFO: ==> STEP 8: Checking PAM configuration array consistency...
INFO: Result: OK

INFO: ==> STEP 9: Checking the /etc/psa/psa.conf file for consistency...
INFO: Result: OK

INFO: ==> STEP 10: Checking proftpd settings...
INFO: Result: OK

INFO: ==> STEP 11: Checking for mysqlclient15 package version...
INFO: Result: OK

INFO: ==> STEP 12: Checking for NS type record in server DNS template...
INFO: Result: OK

INFO: ==> STEP 13: Checking for MySQL ODBC package version...
INFO: Result: OK

INFO: ==> STEP 14: Checking 'Interval' setting in swcollectd config file...
WARNING: Much CPU time can be consumed if default value of "Interval" setting used in /etc/sw-collectd/collectd.conf . Please check http://kb.parallels.com/en/113711 for details.
INFO: Result: Warning

INFO: ==> STEP 15: Checking associations between domains and IP addresses...
INFO: Result: OK

INFO: ==> STEP 16: Checking for SSO start-up script priority ...
INFO: Result: OK

INFO: ==> STEP 17: Checking for corrupted reference between IP collections and IP addresses...
INFO: Result: OK

INFO: ==> STEP 18: Checking for links between APS applications and subscriptions...
INFO: Result: OK

INFO: ==> STEP 19: Checking symbolic link /usr/local/psa on /opt/psa...
INFO: Result: OK

INFO: ==> STEP 20: Check for Plesk packages state...
INFO: Result: OK

INFO: ==> STEP 21: Detecting if encrypted passwords are used...
INFO: Result: OK

INFO: ==> STEP 22: Checking autoinstaller version...
INFO: Result: OK

INFO: ==> STEP 23: Checking table "servers" in database "mysql"...
INFO: Result: OK

INFO: ==> STEP 24: Checking for users with the same e-mail address as the administrator...
INFO: Result: OK

INFO: ==> STEP 25: Checking the availability of Plesk Panel TCP ports...
INFO: Result: OK

INFO: ==> STEP 26: Checking for available free memory for the upgrade procedure ...
INFO: Result: OK

INFO: ==> STEP 27: Checking for restriction policy...
INFO: Result: OK

INFO: ==> STEP 28: Checking domain URLs...
INFO: Result: OK

INFO: ==> STEP 29: Checking for subdomains...
INFO: Result: OK

INFO: ==> STEP 30: Check for DNS zones which will be not synchronized with DNS template...
INFO: Result: OK

 

[Soundium]

I found out that after Debian upgrade, they were some commands which were deprecated. After I disabled them I was able to upgrade Plesk Panel from 10.4.4 to 11.0.9.

The issue is resolved.

 

[abdi]

Soundium if you dont mind, please share here exactly what you did and the commands you disabled just incase somebody else faces the same problem.

Thanks in advance.