S
Soundium
Guest
Hello,
yesterday we updated our Plesk Panel from 10.0.1 to 10.4.4.
Unfortunately after server has rebooted, we were no more able to use Plesk Panel.
Our websites are working fine but we can't administrate it.
Would you please help me to get access again.
Thanks in advance.
****************
PRODUCT, VERSION, MICROUPDATE, OPERATING SYSTEM, ARCHITECTURE
10.4.4 Debian 6.0 1013111102.18
PROBLEM DESCRIPTION
Panel is not accessible. Apache 2 is running fine. Another sites are available.
STEPS TO REPRODUCE
https://HOST:8443/
You will see only white-screen.
ACTUAL RESULT
EXPECTED RESULT
Get access to panel.
ANY ADDITIONAL INFORMATION
Debian is up to date, the server is hosted by Serverloft.de
/usr/local/psa/bin/keyinfo -l shows:
plesk_key_id: 0
license_update_date: 20120901
lim_date: 20120911
lim_cl: -1
lim_dom: 10
lim_domain_aliases: -1
lim_mn: -1
lim_wu: -1
MLS: 5
allowed-locales: 0
noMPC: 0
key_vz: 0
key_postgresql: 0
key_tomcat: 0
key_traffic: 1
key_notifmgr: 1
key_eventmgr: 1
key_actionmgr: 1
key_dombackup: 1
key_subdomains: 1
key_coldfusion: 0
key_drweb: 1
sitebuilder-sites: 0
key_migration: 1
key_remote_db: 1
key_qmail_queue: 1
mb_accounts: 0
concerto: 0
mysql -uadmin -p`cat /etc/psa/.psa.shadow` -D psa -e 'select version_info from upgrade_history' shows:
+--------------------------------+
| version_info |
+--------------------------------+
| 9.2.3 Debian 5.0 92091210.11 |
| 9.5.4 Debian 5.0 95101209.05 |
| 10.0.1 Debian 5.0 109101029.19 |
| 10.0.1 Debian 5.0 109101029.19 |
| 10.0.1 Debian 5.0 109101029.19 |
| 10.4.4 |
| 10.4.4 |
| 10.4.4 |
| 10.4.4 |
| 10.4.4 |
+--------------------------------+
/usr/local/psa/admin/sbin/autoinstaller --select-release-current --upgrade-installed-components shows:
File downloading products.inf3: 100% was finished.
File downloading plesk.inf3: 10%..20%..30%..40%..50%..60%..70%..80%..90%..100% was finished.
File downloading ppsmbe.inf3: 18%..28%..39%..49%..59%..70%..80%..90%..100% was finished.
File downloading sitebuilder.inf3: 10%..22%..35%..48%..61%..74%..87%..100% was finished.
File downloading sso.inf3: 10%..24%..37%..51%..64%..78%..91%..100% was finished.
File downloading setemplates.inf3: 19%..44%..69%..94%..100% was finished.
File downloading pp-sitebuilder.inf3: 14%..72%..100% was finished.
File downloading billing.inf3: 13%..23%..33%..43%..53%..64%..74%..84%..94%..100% was finished.
File downloading mysql.inf3: 74%..100% was finished.
File downloading apache.inf3: 100% was finished.
File downloading nginx.inf3: 33%..75%..100% was finished.
Checking for installed packages...
ERROR: The product with ID plesk is not installed on the server
yesterday we updated our Plesk Panel from 10.0.1 to 10.4.4.
Unfortunately after server has rebooted, we were no more able to use Plesk Panel.
Our websites are working fine but we can't administrate it.
Would you please help me to get access again.
Thanks in advance.
****************
PRODUCT, VERSION, MICROUPDATE, OPERATING SYSTEM, ARCHITECTURE
10.4.4 Debian 6.0 1013111102.18
PROBLEM DESCRIPTION
Panel is not accessible. Apache 2 is running fine. Another sites are available.
STEPS TO REPRODUCE
https://HOST:8443/
You will see only white-screen.
ACTUAL RESULT
EXPECTED RESULT
Get access to panel.
ANY ADDITIONAL INFORMATION
Debian is up to date, the server is hosted by Serverloft.de
/usr/local/psa/bin/keyinfo -l shows:
plesk_key_id: 0
license_update_date: 20120901
lim_date: 20120911
lim_cl: -1
lim_dom: 10
lim_domain_aliases: -1
lim_mn: -1
lim_wu: -1
MLS: 5
allowed-locales: 0
noMPC: 0
key_vz: 0
key_postgresql: 0
key_tomcat: 0
key_traffic: 1
key_notifmgr: 1
key_eventmgr: 1
key_actionmgr: 1
key_dombackup: 1
key_subdomains: 1
key_coldfusion: 0
key_drweb: 1
sitebuilder-sites: 0
key_migration: 1
key_remote_db: 1
key_qmail_queue: 1
mb_accounts: 0
concerto: 0
mysql -uadmin -p`cat /etc/psa/.psa.shadow` -D psa -e 'select version_info from upgrade_history' shows:
+--------------------------------+
| version_info |
+--------------------------------+
| 9.2.3 Debian 5.0 92091210.11 |
| 9.5.4 Debian 5.0 95101209.05 |
| 10.0.1 Debian 5.0 109101029.19 |
| 10.0.1 Debian 5.0 109101029.19 |
| 10.0.1 Debian 5.0 109101029.19 |
| 10.4.4 |
| 10.4.4 |
| 10.4.4 |
| 10.4.4 |
| 10.4.4 |
+--------------------------------+
/usr/local/psa/admin/sbin/autoinstaller --select-release-current --upgrade-installed-components shows:
File downloading products.inf3: 100% was finished.
File downloading plesk.inf3: 10%..20%..30%..40%..50%..60%..70%..80%..90%..100% was finished.
File downloading ppsmbe.inf3: 18%..28%..39%..49%..59%..70%..80%..90%..100% was finished.
File downloading sitebuilder.inf3: 10%..22%..35%..48%..61%..74%..87%..100% was finished.
File downloading sso.inf3: 10%..24%..37%..51%..64%..78%..91%..100% was finished.
File downloading setemplates.inf3: 19%..44%..69%..94%..100% was finished.
File downloading pp-sitebuilder.inf3: 14%..72%..100% was finished.
File downloading billing.inf3: 13%..23%..33%..43%..53%..64%..74%..84%..94%..100% was finished.
File downloading mysql.inf3: 74%..100% was finished.
File downloading apache.inf3: 100% was finished.
File downloading nginx.inf3: 33%..75%..100% was finished.
Checking for installed packages...
ERROR: The product with ID plesk is not installed on the server