Plesk 10 to Plesk 10 migration connection error

[Kenan]

Hello,

We have been use Plesk 10.4.4 on our Windows server. We bought a new Windows server and we would like to transfer our customers, domains and reseller to new server. We would like use same plesk (10.4.4) and installed now on new server but we have the following an error and could not fixed;

"Connection to host is not available or migration agent is not running on the source host."

We tried to migration but we have this error. We read all informatioın about it in Plesk migration guide but did not work.

Thanks, best regards.

 

[IgorG]

Just install new version of Migration agent on both servers - http://kb.parallels.com/en/113250

 

[Kenan]

Hi Igor,

I did you sad but not work. It's the same error. I thought that about firewall or firewall rules?

If i send you our server login information, could you look configuration?

Thanks

 

[IgorG]

Look at this KB article http://kb.parallels.com/en/1432
I hope it will help.

 

[Kenan]

Hi again Igor,

I tried allthings from that article but not work. Somethings goes wrong, i couldn't find a solution. It gets same error.

I don't know what will i do. Please help more.

Thanks...

 

[IgorG]

Try to find a reason with help of article http://kb.parallels.com/en/9679

 

[Kenan]

Hi Igor,

I check with detailed investigation that article and read logs. There is some informations in the log files like below;

3600: Debug 10/02/2012 15:42:58.379 : Start migrmng execution in --deploy-scout mode
3600: Debug 10/02/2012 15:42:58.379 : arguments: (--deploy-scout --host= --login=Administrator --password= --session-path=C:\Program Files\Parallels\Plesk\PMM\msessions\2012021015425816 --dumps-dir=C:\temp\2012021015425816 --system-type=windows )
3600: Debug 10/02/2012 15:42:58.410 : Try to deploy scout to: tcp://212.68.46.180:6489/WinAgentURI
3600: Debug 10/02/2012 15:42:58.410 : migrmng:eployScout begin (systemType = Windows)
3600: Debug 10/02/2012 15:42:58.410 : Versionned migration manager is not found (10.4.4). Try to obtain common migration manager
3600: Debug 10/02/2012 15:42:58.410 : MigratorConfigsManager::GetMigratorManager find Migrator Manager file:C:\Program Files\Parallels\Plesk\PMM\Migration\MailMsgMigrMng.dll
3600: Debug 10/02/2012 15:42:58.426 : MigratorConfigsManager::GetMigratorManager find Migrator Manager file:C:\Program Files\Parallels\Plesk\PMM\Migration\PsaMigrMng90.dll
3600: Debug 10/02/2012 15:42:58.426 : PsaMigrMng90::Load begin (workDirectory=C:\Program Files\Parallels\Plesk\PMM\Migration, configName=2012021015425816)
3600: Debug 10/02/2012 15:42:58.426 : PsaMigrMng90::Load successfully finished
3600: Debug 10/02/2012 15:42:58.426 : Migration manager loaded
3600: Debug 10/02/2012 15:42:58.426 : PsaMigrMng90:eployScout begin (hostName=212.68.46.180)
3600: Info 10/02/2012 15:42:58.426 : CrossSysAgent:eployScout SystemType=(Windows) URI=(tcp://212.68.46.180:6489/WinAgentURI)
3600: Info 10/02/2012 15:42:58.426 : CrossSysAgent::deployScoutToWindowsHost Try to deploy scout to remote Windows host (212.68.46.180)
3600: Debug 10/02/2012 15:42:58.426 : Connect to remote host
3600: Debug 10/02/2012 15:42:58.956 : CrossSysAgent::deployScoutToWindowsHost Unable to deploy scout to remote Windows host (212.68.46.180). MigratorException (ForeignMigratorCore.WinAgentIsNotRunningException ---> System.Runtime.Remoting.RemotingException: Requested Service not found

Server stack trace:
at System.Runtime.Remoting.Channels.BinaryServerFormatterSink.ProcessMessage(IServerChannelSinkStack sinkStack, IMessage requestMsg, ITransportHeaders requestHeaders, Stream requestStream, IMessage& responseMsg, ITransportHeaders& responseHeaders, Stream& responseStream)

Exception rethrown at [0]:
at System.Runtime.Remoting.Proxies.RealProxy.HandleReturnMessage(IMessage reqMsg, IMessage retMsg)
at System.Runtime.Remoting.Proxies.RealProxy.PrivateInvoke(MessageData& msgData, Int32 type)
at ForeignMigratorCore.ICredentialsChecker.checkCredentials(String user, String password)
at CrossSysAgentSup.CrossSysAgent.deployScoutToWindowsHost(ConnectionParameters connParams)
--- End of inner exception stack trace ---
at CrossSysAgentSup.CrossSysAgent.deployScoutToWindowsHost(ConnectionParameters connParams)) rethrown
3600: Debug 10/02/2012 15:42:58.956 : DeployScout :: Exception ( MigratorException )
3600: Debug 10/02/2012 15:42:58.956 : ForeignMigratorCore.WinAgentIsNotRunningException ---> System.Runtime.Remoting.RemotingException: Requested Service not found

Server stack trace:
at System.Runtime.Remoting.Channels.BinaryServerFormatterSink.ProcessMessage(IServerChannelSinkStack sinkStack, IMessage requestMsg, ITransportHeaders requestHeaders, Stream requestStream, IMessage& responseMsg, ITransportHeaders& responseHeaders, Stream& responseStream)

Exception rethrown at [0]:
at System.Runtime.Remoting.Proxies.RealProxy.HandleReturnMessage(IMessage reqMsg, IMessage retMsg)
at System.Runtime.Remoting.Proxies.RealProxy.PrivateInvoke(MessageData& msgData, Int32 type)
at ForeignMigratorCore.ICredentialsChecker.checkCredentials(String user, String password)
at CrossSysAgentSup.CrossSysAgent.deployScoutToWindowsHost(ConnectionParameters connParams)
--- End of inner exception stack trace ---
at CrossSysAgentSup.CrossSysAgent.deployScoutToWindowsHost(ConnectionParameters connParams)
at CrossSysAgentSup.CrossSysAgent.DeployScout(ConnectionParameters connParams)
at PsaMigrMng90.MigrMng90.DeployScout(ConnectionParameters connParams)
at migrmng.App.deployScout(ConnectionParameters connParams, Boolean removeConfigDir)
at migrmng.App.Main(String[] args)
3600: Debug 10/02/2012 15:42:58.956 : Saving result...
3600: Debug 10/02/2012 15:42:58.956 : migrmng exits with code 12
3600: Debug 10/02/2012 15:42:59.019 : Unload domain.


Do you think what it means? Thanks

 

[IgorG]

The main reason is

3600: Debug 10/02/2012 15:42:58.956 : CrossSysAgent::deployScoutToWindowsHost Unable to deploy scout to remote Windows host (212.68.46.180). MigratorException (ForeignMigratorCore.WinAgentIsNotRunningException ---> System.Runtime.Remoting.RemotingException: Requested Service not found

Seems host 212.68.46.180 is not available or Migration Agent is not correctly installed there. Check it.

 

[Kenan]

Hi Igor,

I do everything true and i checked many times all you said. But i cant connect source server. Please help me, i have to migrate all account this weekend.

Thanks

 

[IgorG]

Try to ask free migration assistance here http://www.parallels.com/support/plesk/free10assistance_toc/ or contact Support Team.

 

[UfukArt]

I tried everything of this article;
http://kb.parallels.com/en/1432
and everything is is ok.
But giving same error;

Error: Connection to host is not available or migration agent is not running on the source host

 

[xterso]

Hello UfukArt,

You may want to follow the following thread on the same subject.

http://forum.parallels.com/showthre...igration-agent-is-not-running-on-the-source-h

I also sent you a PM but I am not sure sent process is worked correctly since I cannot see sent messages.