• Our team is looking to connect with folks who use email services provided by Plesk, or a premium service. If you'd like to be part of the discovery process and share your experiences, we invite you to complete this short screening survey. If your responses match the persona we are looking for, you'll receive a link to schedule a call at your convenience. We look forward to hearing from you!
  • The BIND DNS server has already been deprecated and removed from Plesk for Windows.
    If a Plesk for Windows server is still using BIND, the upgrade to Plesk Obsidian 18.0.70 will be unavailable until the administrator switches the DNS server to Microsoft DNS. We strongly recommend transitioning to Microsoft DNS within the next 6 weeks, before the Plesk 18.0.70 release.
  • The Horde component is removed from Plesk Installer. We recommend switching to another webmail software supported in Plesk.

Plesk 12 - Cannot access Email / Webmail issues

MohammedJ

New Pleskian
Hey guys,

Okay here the situation, i recently purchased a VPS Server from OVH, So far all is good with it, I have 4 domains parked off in a local South African Server that using DNS Records are pointing to the VPS Servers. The website etc is all displayed 100% so no issues there :)

My problem comes with email, Generally I use GMAIL to access all my emails using their POP3 and SMTP Feature by just putting in the details like how outlook is. Unfortunately it keeps on saying connection timed out and at times says another error to do with denying access.

So then I try accessing my email using the webmail interface, Im using mailenable and mailenable webmail, I cannot access the webmail through the panel neither can I access it using the link webmail.domain.com or webmail.domain.com/mewebmail/ as it gives the following error:

Service Unavailable
HTTP Error 503. The service is unavailable.


My setup for my emails is as follows:
I have 4 domains (for example sake lets call it domain1, domain2, domain3, domain 4) now domain2,3 and 4 3 individual email addresses with no mailboxes as I set it up on plesk so that all email from there gets forwarded to main Domain calling it domain1. like info@domain1.com
In this way I do not have to open so many and all email found on one place. However I would like to make sure I can still send using the domain2 email address which logic tells me I should just need username password and the smtp settings. Which I have.

But unfortunately even that when I want to set up on gmail or even outlook is giving me the same issues as mentioned above.!

Please help, I googled and I looked through the forums about IIS application pool and restarting mailenable servers I did all of that but still the same error and issues, the domains have been propagated properly I waited 72hours just incase!

Please help :( also if you would be kind enough to tell me step by step on how to resolve it.
 
Please provide some more details. Is the domain using correct mx records? HTTP Error 503. The service is unavailable related to iis, have you checked the eventviewer logs for more info?
 
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