Plesk 9.2.3 updater fails

[Chris Magnuson]

This is a working 9.2.3 installation in a 32-bit container on OpenVZ. Ran updates this morning and get:

Error: Error: An internal error occured in auto-installer, rev.0 Options.h, line 92.
Not all packages were installed.
Please, contact product technical support.

The /tmp directory has a log file in it, but it's quite large and I am unsure how to find the meaningful information in it....

 

[IgorG]

Just delete all from /tmp, run autoinstaller and try to find any useful information in new autoinstaller logs and put it here.

 

[effectenergy]

Same Problem

Hi,

the update via webGUI failed - so I started it via /opt/psa/bin/autoinstaller
Plesk is now updated to 9.2.3 - but /opt/psa/bin/ doesn't contain 'pleskbackup' and 'autoinstaller' anymore.
In the dir /usr/local/psa can only the dir 'var' be found.

I fixed it myself:

I found the autoinstaller in /opt/psa/admin/bin and started it from there.
Now Plesk is completely back in service.

 

[Chris Magnuson]

The web GUI shows that there are updates available and there is an exclamation point icon. However, clicking the Install button to bring in updates gives this in the /tmp/ dir

[tmp]# tail -f *
==> autoinstaller3.log <==
Component plesk/zh-TW-locale: mode install, installed=0, available=1248680246
Component plesk/nl-NL-locale: mode install, installed=0, available=1248680271
Component plesk/horde: mode up2date, installed=1260446133, available=1260446133
Component plesk/atmail: mode up2date, installed=1260446116, available=1260446116
skip component base: already up2date
You already have the latest version of product(s) and all selected components
installed. Installation will not continue.
-- Check for new version of PSA_9.2.3/plesk-9.2.3-cos5-i386.inf3
Filefetcher: get file (~empty)/PSA_9.2.3/plesk-9.2.3-cos5-i386.inf3
Message sent to xxx

==> psa-installer.lock <==
tail: cannot open `sso_main.phpapi.socket-0' for reading: No such device or address
tail: cannot open `sso_main.phpapi.socket-1' for reading: No such device or address
tail: cannot open `sso_main.phprelay.socket-0' for reading: No such device or address
tail: cannot open `sso_main.phprelay.socket-1' for reading: No such device or address

 

[IgorG]

Chris,

Try to run autoinstaller manually but not via GUI.

 

[Chris Magnuson]

I ran this:

/usr/local/psa/admin/bin/autoinstaller

and got:

N) Install packages;
S) Show a list of packages; L) Back to primary components list;
Q) Cancel installing;
Select action [N]:
Downloading the file PSA_9.2.3/dist-rpm-CentOS-5-i386/opt/maildrivers/psa-mail-driver-common-9.2.3-cos5.build92091210.17.i586.rpm: 10%..20%..30%..40%..51%..60%..71%..80%..90%..100% done.
Downloading the file PSA_9.2.3/dist-rpm-CentOS-5-i386/opt/maildrivers/psa-mail-qc-driver-1.0.0-cos5.build92091210.17.i586.rpm: 11%..20%..32%..40%..51%..60%..71%..80%..90%..100% done.
Starting installation of packages
Installing the package psa-mail-driver-common-9.2.3-cos5.build92091210.17.i586
mv: cannot stat `/var/qmail/control/spf*': No such file or directory
Trying to executing mail_restore to synchronize mail server settings and Plesk Database... done
Installing the package psa-mail-qc-driver-1.0.0-cos5.build92091210.17.i586


===> Configuring Courier-IMAP server

Trying to register service xinetd... using /sbin/chkconfig
done
Trying to Configure Courier IMAP for Plesk-specific authentication... done
Trying to restart service courier-imap... couriertcpd (pid 16289 16280 16272 16262) is running...
Stopping Courier-IMAP server:
Stopping imap [ OK ]
Stopping imap-ssl [ OK ]
Stopping pop3 [ OK ]
Stopping pop3-ssl [ OK ]

Starting Courier-IMAP server:
Starting imapd [ OK ]
Starting imap-ssl [ OK ]
Starting pop3 [ OK ]
Starting pop3-ssl [ OK ]

done
Installing patches...
Downloading the file PSA_9.2.3_MU/microupdates/common/get_password.php: skipped because of md5 checksum match.
The packages were installed successfully.

 

[IgorG]

Well. As I see upgrade has been completed. Do you still have any problems with it?